Technical Service Manager

Ametek, Inc.•Peabody, MA

47d

About The Position

AMETEK TMC is seeking a strategic and technically skilled leader to evolve our Field Service Engineering function into a more integrated and technically capable organization. This role combines leadership of global service operations with the development of internal technical capabilities to serve all phases of the business, enabling deeper technical engagement, faster problem resolution, and stronger product feedback loops. The ideal candidate will be a hands-on leader with a strong engineering background, capable of mentoring teams, driving innovation, and aligning service and engineering goals with business strategy.

Requirements

Bachelor's degree in Mechanical, Electrical, or related technical field; advanced degree or MBA a plus.
3+ years of experience managing technical teams in service or engineering environments.
5+ years of related industry experience.
Strong leadership, coaching, and team development skills.
Proficiency in data analysis tools, and MS Office Suite. Proficiency in CRM systems (e.g., Salesforce) a plus.
Excellent communication, project management, and problem-solving abilities.
Hands-on, results-oriented mindset with a passion for precision and continuous improvement.
Strong leadership skills including the ability to inspire and motivate
Ability to prioritize and multitask
Solid technical skills, with a passion for precision
Results-oriented, with a strong "get it done" attitude

Responsibilities

Lead and grow a global team of Field Service Engineers, integrating technical engineering capabilities to support advanced diagnostics, product feedback, and continuous improvement.
Build out internal technical functions to support service operations and customer support.
Develop and execute strategic plans to drive service revenue, technical innovation, and operational excellence.
Collaborate cross-functionally with Product Management, Production, Engineering, Finance, and Quality to align service and technical goals.
Create a Technical Support function from the ground-up incorporating elements of field service, customer service, and engineering functions. The Technical Service Manager role will be a core capability supporting Sales, Operations, Engineering, and Service across the full business lifecycle.
Assign and manage internal and external resources to ensure timely and high-quality project execution.
Lead product support and improvement initiatives with a focus on manufacturability, installation, reliability, and precision.
Manage Field Service processes, ensuring timely resolution and high customer satisfaction.
Interact with larger TMC organization to ensure timely resolution of warranty claims, RMA claims, and internal product quality claims
Leverage CRM and analytics tools to monitor KPIs, customer interactions, and service trends.
Implement training programs, documentation improvements, and incentive plans to enhance service quality and consistency.
Drive performance forecasting and reporting to meet or exceed revenue and operational targets.
Develop tools, KPIs, and processes to better align field service offerings with customer needs