Technical Service Manager

Pacific Office Automation•Seattle, WA

43d•$95,000 - $125,000•Onsite

About The Position

Pacific Office Automation POA is the largest independently owned office technology dealer in the United States Since 1976 weve expanded to 30 branches across 11 western statesincluding Oregon Washington California Arizona New Mexico Nevada Utah Idaho Colorado Texas and Hawaii We partner with leading manufacturers like Canon Konica Minolta Sharp HP Ricoh and Lexmark delivering cutting edge business solutions with unbeatable customer service At Pacific Office Automation you will find an amazing technology company full of growth opportunities great benefits and passionate coworkers who aim to help you succeed Among our company goals we aim to be a long term employer That means providing employees with the training and certification they need to keep up with the fast changing technology of our office machines devices and software At POA we believe that all voices can and should be heard regardless of seniority or tenure Position One of the largest independently owned document imaging dealers in the nation is currently seeking a Technical Service Manager at our office in Seattle WA

Requirements

3 5 years experience in copierprinter repair industry
Prior experience managing 10 service employees
Minimum 3 years experience in management or supervisor role
Demonstrative ability to recruit motivate and train our technical force
Evaluate cost of operation and establish work assignment benchmarks
Strong start to finish management skills
Ability to be fair and hold subordinates responsible for branch revenue and cost budgets
Self starter with strong problem solving abilities
Ability to set compensation structure standard with the industry
Ability to set processes & procedures that improve efficiency and bottom line results while consistently improving our high level of customer service
Ability to manage approximately 30 technical staff individuals and hold accountable territory integrity response time daily calls and incompletes at acceptable ranges

Responsibilities

Oversee Mechanical Network and Managed IT Technicians
Coordinating the field shop and dispatch activities within the branch
Maintain all profit that is comparable to industry benchmarks
Focus on high levels of customer retention award winning service and managing a budget