Technical Service Manager, Sweet Protein

GenScript/ProBio

117d • $100,000 - $120,000

About The Position

Bestzyme is currently looking for a Technical Support Manager for our Americas Market. This role works as a critical technical expert and problem-solver in North/South America, primarily responsible for technical support to achieve sustainable business growth in the food ingredient line. The Technical Support Manager acts as a vital bridge between customers, BD/sales, and R&D, contributing to driving commercial success and product improvement.

Requirements

• Food science/technology/engineering, bachelor degree or above
• 5 years or above working experience of application and formula development, technical support in food & beverage, food ingredients, sweetener or flavor & fragrance industry
• Strong internal and external communication skills
• Ability to quickly identify the cause of customers' technical issues and strong problem-solving skills
• Familiar with ingredient and end product regulations in the food and nutrition industry
• Highly motivated and positive to get work done, and the ability to work independently
• Fluent spoken and written English and Chinese is preferred

Responsibilities

• Visit customer to clearly understand customer’s need and provide application solutions to clients, tackling formulation and technology challenges
• Troubleshooting for internal/external customers, provide technical support to customers and align with regional BD/sales to complete the sales target
• Work closely with customers in their new product development projects to help create new product concepts
• Collaborate with R&D teams to optimize product performance, refine product testing procedures and develop new solutions
• Monitor industry technology/formulating trends and competitive products to support product positioning
• Participate in industry exhibitions, technical forums, or customer seminars, convey product value to the market as a technical representative

Benefits

• Estimated salary range is $100,000 - $120,000 based on experience level

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees