AkzoNobel-posted 3 months ago
$105,000 - $120,000/Yr
Full-time • Senior
Waukegan, IL
Chemical Manufacturing

Lead the delivery of technical support and service solutions for aerospace coatings across all region segments to include General Aviation, Cabin, Structure, Air Defense, and Airlines. Will ensure the deployment of expert technical personnel, robust processes, and advanced tools to support coating application, performance, and regulatory compliance to enhance customer satisfaction and operational efficiency. Will collaborate with sales, supply chain, and research and development to deliver technical solutions in alignment with business strategy and regional sales goals.

  • Lead and develop a regional technical service team, recruiting experts and providing training on aerospace coating applications and regulations.
  • Deliver technical support solutions for coating applications across all Aerospace segments, ensuring high performance and customer satisfaction.
  • Collaborate with sales teams to address client technical needs and support key account managers in securing and retaining contracts.
  • Leverage customer relationship management (CRM) systems to track technical service requests and performance, enhancing service delivery and client interaction data.
  • Monitor and report on technical service performance, delivering insights on coating issues, resolution times, and client feedback to the Regional Sales Manager.
  • Partner with Research and Development to develop and test coatings that meet segment-specific requirements (e.g., fire-retardant for Cabin, durable for Structure).
  • Drive continuous improvement in technical service processes, optimizing application efficiency and compliance to enhance customer value.
  • Conduct technical market analysis to identify emerging coating needs such as eco-friendly or high-performance solutions, supporting sales growth.
  • Ensure adherence to corporate policies, Health/Safety/Environmental standards, and aerospace regulations in all technical service activities.
  • Bachelor of Science in Chemical Engineering, Materials Science, Aerospace Engineering, or related field.
  • Master of Science in Engineering, Business, or related field with coursework in coating technologies or technical management preferred.
  • 15 years' experience in technical service, engineering, or related roles.
  • 5 years' experience in aerospace, paints and coatings, or high-tech industries, ideally supporting coating applications.
  • Experience in original equipment manufacturer (OEM), maintenance/repair/operations (MRO), or defense contractors with a track record of resolving complex coating performance issues preferred.
  • Experience with aerospace coating technologies including lightweight, fire-retardant, anti-corrosion, and high-durability solutions with knowledge of application processes (e.g., spray, curing) and testing protocols.
  • Comprehensive understanding of aerospace regulations, with experience ensuring compliance in technical delivery.
  • Proven experience managing technical service teams and collaborating with sales and research and development to support customer needs.
  • Must be familiar with customer relationship management (CRM) and integrated business planning (IBP) processes.
  • Effective leadership, stakeholder management, project management, and decision making skills required.
  • Strong communication, presentation and organizational skills with the ability to deliver technical presentations to clients and sales teams, explaining complex coating solutions.
  • Must be proficient in Microsoft Office.
  • Medical insurance with HAS
  • Dental, Vision, Life, AD&D benefits
  • Annual bonus
  • 401K retirement savings with 6% company match
  • Generous vacation, personal and holiday pay
  • Paid Parental leave
  • Active Diversity and Inclusion Networks
  • Career growth opportunities on a regional and global scale
  • Tuition Reimbursement
  • Employee referral bonus
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