Technical Service Lead
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About The Position
The Technical Service Lead is an IT Support professional with the technical capability to resolve and assist in resolving IT related issues in person plus via email, phone and remote access. This Technical Service Lead role within the IT Services team has a wider Privilege Account access capability and permissions than a Service Analyst and therefore has additional and uplifted Technical and Documentation Responsibilities plus personal Accountability requirements. In addition, this role provides guidance in the technical, people and process domains to other members of IT Services. This is key to enable the IT Services team to deliver a highly effective, premium customer service. In common with the other members of IT Services organization, the Responsibility to manage the throughput of information in IT's service operation toolset ensuring information entered into systems is accurate and of high quality is also key to this role.
