Technical Service Field Technician

Neogen Corporation•Lansing, MI

2d•Onsite

About The Position

Come Be Part of a Mission that Matters! Neogen Corporation is seeking a Technical Services Field Technician to join our team. In this field-based role, you’ll be responsible for providing on-site and remote technical support for Neogen equipment, including Soleris and MLS II, MDS, LX1, LX25 and APNG systems. You’ll work closely with customers to deliver preventive maintenance, installations, and troubleshooting while effectively relaying customer feedback to internal teams. This position requires strong communication skills, a proactive approach to problem-solving, and the ability to travel extensively. This role follows a field-based model and requires travel up to 80% of the time. Hours: Full-time, core business hours with travel flexibility Travel: Up to 80% domestic travel

Requirements

Degree or comparable experience needed.
1–3 years of technical support or field service experience preferred
Previous role involving travel is strongly preferred
Strong analytical and problem-solving skills
Clear verbal and written communication
Ability to multi-task and manage multiple priorities
Excellent customer service and interpersonal skills
Team player with a proactive, solutions-oriented mindset
Proficiency with Microsoft Word, Excel, and Outlook
Experience with Salesforce or other CRM systems preferred

Nice To Haves

Experience working in a customer-facing technical role is a plus
Experience with Salesforce or other CRM systems preferred

Responsibilities

Provide on-site and phone-based technical support for Neogen instruments (Soleris, MLS II, and other equipment)
Schedule and coordinate all on-site customer visits, including maintenance, installations, and technical support
Prepare customer quotes for service and maintenance work
Develop weekly travel itineraries and share with management
Document all customer interactions and service outcomes in Salesforce
Troubleshoot and resolve equipment issues, coordinating with technical service and lab support as needed
Partner with the Field Trainer to coordinate equipment installations
Communicate customer feedback to sales, marketing, technical service, and product management teams
Support marketing efforts and promote new products while on customer visits
Participate in post-installation customer follow-ups and ongoing engagement
Maintain high standards of diplomacy, tact, and professionalism when working with internal teams and clients