Technical Service Engineer

Embrace Software•Jefferson City, MO

About The Position

Embrace Finance & Banking Group serves 1,100 institutions across North America including nearly 450 financial institutions comprising of 150+ credit unions and 250+ banks, spanning the Top 50 U.S. banks as well as community financial institutions that power regional growth. CSPI is a pioneering SaaS company within the Embrace portfolio of companies. As a trusted partner to financial institutions for over 35 years, we have empowered community banks and credit unions with innovative solutions that drive operational excellence and enhance the customer experience. Our flagship product, Aurora Advantage, delivers a comprehensive suite of mission -critical solutions—including core banking, digital and mobile banking, lending, account opening, bill pay, and managed IT services. We continue to grow rapidly and remain dedicated to helping financial institutions thrive in an increasingly digital world. We are seeking a Technical Service Engineer to join our team. Under minimal supervision, the Technical Service Engineer is responsible for the installation, maintenance, and troubleshooting of hardware and software systems including PCs, servers, switches, ï¬rewalls, Microsoft and other applications. This position requires strong problem -solving skills, attention to detail, excellent communication, and the highest degree of conï¬dentiality in handling customer data. Works independently and collaboratively within a team to ensure high levels of customer satisfaction and support CSPI's goals.

Requirements

Solid understanding of network communications including LAN, WAN, subnets, DNS, etc.
Strong working knowledge of PC/server hardware and Microsoft operating systems.
Effective communication skills—written, verbal, and interpersonal—with both coworkers and customers.
Ability to write clear and concise technical documentation.
High level of integrity and conï¬dentiality in handling sensitive customer information.
Capable of working independently and as part of a team in a fast -paced environment.
Associate degree in Computer Information Technology, Computer Information Systems, or a related ï¬eld.
Minimum of four (4) years’ experience in a computer service or technical support role.
Or an equivalent combination of education and experience approved by the President of CSPI.

Nice To Haves

Familiarity with virtual systems such as VMware, Hyper -V, and Proxmox is a plus.

Responsibilities

Troubleshoots technical issues, identiï¬es root causes, tests, and implements solutions.
Installs and maintains network security systems, including ï¬rewalls, Active Directory, ï¬le security, backups, disaster recovery, and data encryption.
Evaluates and recommends hardware, peripheral devices, and software for customer environments.
Performs and oversees software installations, conï¬gurations, and upgrades.
Provides on -site and remote support to customers in a professional and courteous manner.
Maintains accurate records and documentation of issues and resolutions in the company knowledgebase.
Operates company vehicles for travel to customer sites; valid driver’s license required.