Technical Service Engineer
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About The Position
As a Technical Service Engineer at Franklin Electric, you will play a crucial role in providing high-level, second-tier technical support to both internal and external customers. Your primary responsibility will be to troubleshoot and resolve complex technical issues related to our product lines, ensuring that customers receive timely and effective solutions. You will engage with clients through various communication channels, including email and phone, to address their technical inquiries and provide guidance on product implementation and usage. In addition to offering support, you will also identify opportunities for additional sales, helping to maximize customer satisfaction and business growth. Your role will involve not only responding to scheduled and emergency onsite support requests but also maintaining a comprehensive understanding of our product offerings and support policies. This knowledge will enable you to provide accurate and relevant solutions to customers, and you will be expected to document these resolutions for future reference. At Franklin Electric, we value self-motivated and collaborative individuals who are passionate about making a positive impact in their work. You will be part of a diverse team that has been making a difference in global communities since 1944, focusing on providing access to essential resources such as water, fuel, and electricity. In this position, you will have the opportunity to grow professionally in a supportive environment that emphasizes employee development and social responsibility. We are looking for hard-working, confident, and results-oriented professionals who thrive in fast-paced settings and are dedicated to completing projects that meet regulatory standards and customer expectations. Effective communication and collaboration will be key to your success as you work with cross-functional teams to develop best practices and innovative solutions.
