Technical Service Engineer - EV Charger

Lincoln Electric • CA

96d • $68,300 - $95,000

About The Position

Lincoln Electric has recently expanded into the rapidly growing electric vehicle (EV) infrastructure sector. We are seeking a Service Engineer – EV Charger Product Line to provide expert technical support and ensure the reliability, performance, and customer satisfaction of our new EV charger product line. This role requires a candidate with a strong technical background and experience, preferably from the EV charger or capital equipment industries, and specific experience with power electronics. At Lincoln Electric, we offer career growth potential along with a competitive compensation package, including bonus incentives, student loan repayment, tuition reimbursement, paid time off, paid holidays, a comprehensive benefits package (medical, dental, and vision), retirement plans, and much more.

Requirements

• Minimum of 5 years of technical experience, preferably in EV charging systems, industrial machinery, or capital equipment.
• Demonstrated hands-on experience with power electronics.
• Technical degree preferred (Engineering, Electrical, or related field). Equivalent experience with strong technical achievements will also be considered.
• Proven track record of diagnosing and resolving complex technical challenges.
• Ability to work independently and collaboratively across functions.
• Skilled in using technical support tools, diagnostic software, and service management systems.
• Willingness to travel to customer sites as needed. Estimated Travel ~50%.

Responsibilities

• Deliver expert-level support for the EV charger product line, diagnosing and resolving customer issues with speed and precision.
• Partner with the customer service team to ensure seamless communication and resolution of technical challenges.
• Travel to customer locations as needed to provide hands-on troubleshooting, repair, and maintenance support.
• Create and maintain detailed records of service activities, including customer interactions, technical problems, and corrective actions.
• Conduct training sessions for customers, field service staff, and internal teams on the proper use, maintenance, and repair of EV chargers.
• Gather customer feedback and field insights to identify opportunities for product enhancements and service process improvements.
• Contribute technical expertise in the development of service strategies, programs, and best practices.
• Ensure all service and repair activities meet company standards, safety requirements, and applicable industry regulations.

Benefits

• Competitive compensation package including bonus incentives.
• Student loan repayment.
• Tuition reimbursement.
• Paid time off.
• Paid holidays.
• Comprehensive benefits package (medical, dental, and vision).
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees