Technical Service Coordinator (Temporary)

Midmark Corporation • Kansas City, KS

7h

About The Position

Primary responsibility involves coordinating projects, following up with independent servicers, determining the status of service, quoting customers, processing invoices, billing customers, scheduling servicers using the call center dispatch queue, and providing email and phone support. Must exercise good, discretionary judgment in direct communications to Midmark end users and the internal Technical Service personnel. Performs work under direct supervision.

Requirements

• Associate degree or equivalent from a two-year college or technical school, or equivalent combination of education and experience.
• Advanced interpersonal skills, ability to present ideas and promote open exchange of thoughts through multiple mediums
• Customer service mentality, ability to go above and beyond for the customer
• Excellent communication, interpersonal, and customer service skills
• Ability to work independently and as part of a team
• Highly organized with an ability to multitask and prioritize in a fast-changing environment

Nice To Haves

• In depth knowledge of Oracle preferred
• ERP system experience preferred
• Call center experience preferred

Responsibilities

• Engages in the call center dispatch queue to schedule preferred or independent service technicians for both warranty and post warranty repairs
• Handles service estimates and quotes
• Engages in theme work and problem solving focused on driving improvement of key performance metrics around developing and maintaining services
• Engages in project work and initiatives around developing and maintaining post sale services
• Engages in project work and initiatives focused on improving, adding functionality, or adding service offerings to our customers
• Processes and approves Service Request Authorization forms and invoices in a timely manner
• Maintains a good rapport with internal and external customers and channel partners while being an ambassador for Midmark
• Generates estimates, invoices, and credits for post warranty repairs and services
• Relies on experience and judgement to plan and accomplish goals
• Fills in for Technical Service Post Sales Lead in their absence
• Maintains and update the team’s key performance metrics
• Assists with audits and responds to auditors’ requests
• Provides and updates departmental reports

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree