Technical Service Consultant - OPTI Medical

Idexx • Roswell, GA

32d • $26 • Onsite

About The Position

IDEXX is looking to add a technical support team member to support our OPTI Medical Systems customers globally. You will be responsible for providing technical support for all OPTI Medical Systems instruments and products. In the role of Technical Service Consultant - OPTI Medical: You will work on issues in a timely and empathetic manner through to closure to ensure that we provide the highest level of customer service. You will possess high quality customer facing experience. You will spend time answering questions over the phone as well as e-mail. You will have technical resources at your fingertips to help navigate complex situations. You will log all information about cases in Salesforce. You will liaise with customers, keeping them up to date with the progress of their instrument service events or product investigations You will coordinate responses from product support team (R&D) to the customer Where necessary, you will attend and report issues to weekly customer satisfaction meeting

Requirements

• Customer facing experience (for example, customer service, technical support or sales experience)
• Reasoning and analytical skills to resolve issues
• Phone skills, with ability to establish rapport
• Communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner
• Candidates will be required to be on site 2 days a week(8 days a month) at our office in Roswell GA

Nice To Haves

• Degree in a scientific field preferred(Biology)

Responsibilities

• Provide technical support for all OPTI Medical Systems instruments and products
• Work on issues in a timely and empathetic manner through to closure to ensure that we provide the highest level of customer service
• Answer questions over the phone as well as e-mail
• Log all information about cases in Salesforce
• Liaise with customers, keeping them up to date with the progress of their instrument service events or product investigations
• Coordinate responses from product support team (R&D) to the customer
• Attend and report issues to weekly customer satisfaction meeting

Benefits

• Hourly rate of $26/hr + based on experience
• Eligible for annual bonus
• Health / Dental / Vision Benefits Day-One
• 5% matching 401k
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees