Technical Service Assistant

State of Virginia • Fairfax, VA

149d

About The Position

The Technical Service Assistant provides excellent customer service to ensure all requests are handled quickly and effectively. The position is responsible for deploying and maintaining hardware and software on endpoint devices (registers, kiosks, credit card readers), troubleshooting network and hardware related issues, leading student workers on hardware installations and repairs, assisting the Technology Manager in supporting the environment and customers, assisting in the system administrator role, ensuring that all requests are handled in a timely manner, and working with vendors to ensure all systems are operational and all operations are compliant with George Mason University policy, as well as industry best practices (PCI specifically).

Requirements

• Associate's degree in related field, or equivalent combination of education and/or experience.
• Knowledge of PCI policies.
• Knowledge of Mobile device management software.
• Knowledge of GAAP, specifically in payment reconciliation.
• Ability to troubleshoot networks and knowledge of TCP/IP, VLAN, and utilities associated with troubleshooting.

Nice To Haves

• Bachelor's degree in related field.
• Experience with managing large and complex projects involving multiple departments.

Responsibilities

• Ensure proper day-to-day operation of technology applications and equipment, to include responding to trouble tickets, performing maintenance on applications, troubleshooting processes, and assisting the Technical Manager.
• User/role management of applications.
• Assist in support of server maintenance and testing.
• Provides technical assistance to end users by answering questions and troubleshooting issues while maintaining a professional manner.
• Assists the Technical Manager in ensuring a high level of customer satisfaction is achieved.
• Assists users in support of applications and troubleshooting devices in field.
• Installs, tests, monitors, upgrades, troubleshoots, and repairs computer systems, networks, and peripherals, ensuring high uptimes and quick turnarounds.
• Manages user account information, including rights, security, and system groups.
• Documents interactions with end users, creates support/technical guidelines, and recommends improvements.

What This Job Offers

• Job Type: Full-time
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees