The Technical Service Assistant provides excellent customer service to ensure all requests are handled quickly and effectively. The position is responsible for deploying and maintaining hardware and software on endpoint devices (registers, kiosks, credit card readers), troubleshooting network and hardware related issues, leading student workers on hardware installations and repairs, assisting the Technology Manager in supporting the environment and customers, assisting in the system administrator role, ensuring that all requests are handled in a timely manner, and working with vendors to ensure all systems are operational and all operations are compliant with George Mason University policy, as well as industry best practices (PCI specifically).