Technical Service Advisor

Baker Distributing Company • Mesa, AZ

242d

About The Position

A Technical Advisor will provide superior support to the HVAC dealer, therefore supporting our Sales Team's efforts in growing premier distributor. Support will be provided by phone, on-site and training events intended to improve the professional HVAC technician's proficiency. The Technical Advisor will be an integral portion of the team's resource development and equipment innovation implementation.

Requirements

• High School Diploma or General Education Degree (GED) preferred.
• Proficient in Microsoft Office.
• Excellent oral, written and verbal communication skills.
• Strong problem-solving skills and attention to detail.
• Effectively multi-task and have the ability to learn quickly.
• Valid driver license and/or CDL license.

Responsibilities

• Provides technical support by phone to Watsco Subsidiaries, Tradewinds Climate Systems' and third-party supplier's dealers and sales professionals, and branch personnel.
• Conduct on-site job visits when necessary.
• Conducts Dealer Training for Watsco Subsidiary's, Tradewinds Climate Systems' and Third Party's dealers.
• Maintains regular contact with regional managers to discuss future training topics.
• Perform required duties with the ability to work supervised and independently, striving to maintain excellent time management skills.
• Maintain a personal and professional development plan.
• Lead the industry in proficiency of new technology, HVAC equipment and accessories by attending designated training provided by manufacturers and Baker Distributors.
• Develop and maintain an appropriate expense budget.
• Submit regular activity and expense reports, as appropriate and within specified time requirements.
• Maintain an accurate and updated digital calendar, shared with their manager.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: High school or GED