Technical Service Advisor

Vontier • Janesville, WI

146d

About The Position

This position is primarily responsible for interacting with customers in a call center environment to provide quotes, process sales orders, and respond to customer service needs, including billing and warranty by performing the following duties.

Requirements

• Ability to read and interpret safety rules, operating and maintenance instructions, and reading of manuals accurately.
• Skilled in writing routine reports and professional correspondence.
• Effective verbal communication skills for engaging with customers and collaborating with team members in both individual and group settings.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Nice To Haves

• Minimum of a high school diploma or equivalent.
• Three to six months of related CNG experience and/or training.
• An equivalent combination of education and experience.

Responsibilities

• Professionally answer incoming calls in a call center environment and efficiently manage customer service inquiries.
• Engage directly with customers through multiple channels including telephone, email, and face-to-face interactions.
• Respond promptly and courteously to customer inquiries, ensuring a positive customer experience.
• Effectively handle and resolve customer complaints with empathy and professionalism.
• Accurately obtain and assess all relevant information to address inquiries and resolve issues.
• Perform thorough customer verifications to ensure security and accuracy.
• Process orders, applications, forms, and service requests efficiently and accurately.
• Escalate complex or unresolved issues to the appropriate internal teams or resources in a timely manner.
• Maintain detailed and organized records of customer interactions, transactions, inquiries, comments, complaints, and the actions taken.
• Communicate clearly and collaborate with internal departments to facilitate quick resolution of customer issues.
• Manage product returns and provide customers with timely updates on the status of their requests.

Benefits

• Medical, dental, vision, disability and life insurance.
• Programs for family planning from Maven Clinic.
• Managing diabetes support like Livongo.
• Coverage for women's health.
• Support for adult and elder care.
• Paid parental leave.
• Generous 401(k) plan with matching company contributions.
• Paid time off up to 15 days each year.
• 12 paid holidays (including 2 floating holidays).
• Paid sick leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: High school or GED