Technical Service Advisor - Remote
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About The Position
Join VXI as a Technical Support Advisor and work from the comfort of your home! We are looking for a natural problem solver with a passion for technology and an innate ability to connect with customers. In this role, you will be the friendly voice of our clients, supporting their customers with smartphones, tablets, and computers. As a Technical Support Advisor, you will listen to callers and use your technical expertise and passion for outstanding customer service to answer questions about products and services or troubleshoot technical issues to find solutions. In a highly structured environment, you will adhere strictly to your assigned full-time schedule while taking high-volume inbound calls from customers. Your primary responsibilities will include delivering exceptional customer service by actively listening to customers' concerns, diagnosing and resolving hardware and software problems on smartphones, guiding customers through troubleshooting processes, and escalating complex issues to higher-level technical teams when necessary. You will also be responsible for maintaining in-depth knowledge of smartphones and associated applications, accurately documenting customer interactions in the call center's CRM system, and empowering customers with knowledge about using their devices effectively. The operating hours for this position are Monday to Sunday from 7:00 am to 10:15 pm CST, and you must be available to work anytime during these hours, including weekends and holidays. Training will consist of 3 weeks of in-class paid training and 2 weeks of on-the-phone paid training, all completed from home. You must attend 100% of your training without missing any time.
