Technical Service Advisor - Bakery

BakeMark

7d

About The Position

When it comes to baking, BakeMark has its own secret ingredient: a team of passionate talented employees. For over 100 years, BakeMark has stood for excellence in quality and service, for our customers, our stakeholders and our colleagues. We attribute our success to our colleagues and their contributions towards meeting the needs of our customers and stakeholders. We shall share our values and ways of working. We are passionate about the baking industry. We excel at creating strong partnerships within the company and with our loyal customers. We love to innovate and thrive to manufacture and deliver performing bakery products and world-class customer service. With over 100 years of service to the baking industry, BakeMark is recognized as an industry leader and trusted partner for quality bakery ingredients, products, supplies and service. BakeMark is a manufacturer and distributor with 23 branches conveniently-located across the U.S. Summary: The Technical Service Advisor supports bakery manufacturing operations by providing technical expertise related to dough systems, baking processes, product quality, and food safety. This role partners with production, quality assurance, R&D, and customers to troubleshoot issues, optimize processes, and ensure consistent product performance that meets regulatory and customer standards.

Requirements

• Bachelor’s degree in food science, Baking Science, Cereal Science, or a related field
• Experience in bakery or food manufacturing, technical services, QA, or process engineering
• Strong knowledge of bakery processes, ingredients, and equipment
• Understanding of food safety regulations and quality systems
• Experience with commercial baking operations (bread, buns, pastries, tortillas, etc.)
• Familiarity with yeast-leavened and/or chemically leavened systems

Responsibilities

• Serve as a technical point of contact for bakery manufacturing operations and customers
• Support troubleshooting of issues related to dough mixing, fermentation, baking, cooling, slicing, and packaging
• Analyze product defects such as texture, volume, color, crumb structure, and shelf life
• Assist with root cause analysis and implementation of corrective and preventive actions (CAPA)
• Ensure compliance with food safety and quality standards (HACCP, GMPs, SQF, BRC, FSSC 22000)
• Support product specifications, formulations, and process parameters
• Collaborate with R&D on product trials, reformulations, and new product launches
• Support internal, customer, and third-party audits
• Provide technical training to production teams on process controls and quality standards
• Document technical findings, recommendations, and continuous improvement initiatives
• Assist with customer complaints, technical inquiries, and product performance evaluations

Benefits

• Competitive Compensation
• Health, Dental, Vision & Life Insurance (Comprehensive healthcare benefits package, with many coverage options at a very low employee cost)
• 401K (generous retirement benefits) with a Company Match
• Paid Holidays and Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees