Technical Sales Support Specialist

Epson America • Dallas, TX

132d • $82,825 - $113,896 • Remote

About The Position

Epson, a global technology leader with a long history of innovative technology, award winning products and industry leading performance has an exciting opportunity for Technical Sales Support Specialist who can utilize their hardware and software technical skills to help customers use our products to the utmost capacity. This position will primarily focus on pre-sale technical support for Epson's line of business inkjet printers and copiers within the US and Canada. You will partner up with internal clients (Commercial Account Managers, Advance Product Support, and our Product Managers) and provide support and expertise to our external clients (Commercial End-Users, Resellers, and Distributors) to ensure that all of their requirements are met. This is a remote position and it is preferred the Technical Sales Support Specialist reside in the Central Region of the United States.

Requirements

• 2-5 years of large laser printer/copier technical support experience is highly preferred
• Experience dealing with resellers and end-user customers
• Experience with product demonstrations and training clients post and pre-sales
• Ability to lift and carry devices up to 50 lbs
• Up to 50% travel is required

Responsibilities

• Provides pre- and post-sale technical support to both Dealers and Commercial End-User Customers
• Collaborates with CAM to prepare and deliver product demonstrations and training (includes participation in trade shows, dealer meetings and sales meetings)
• Assists customers with product configuration, integration, system interface requirements, and installation
• Provides technical expertise to Sales Region
• Provides technical feedback to Product Management based on customer contact
• Provides support for Customer Relationship Management (CRM) application
• Collaborates with product management to develop and deliver training
• Leverages industry knowledge and experience to identify competitive technical advantages and recommend appropriate solutions
• Prepares and delivers strategic product demonstrations for existing and prospective customers
• Understands and can explain complex concepts to technical and non-technical audiences
• Develops original technical documentation for supported customers

Benefits

• Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date
• Generous paid time off, including sick time, vacation, and holidays
• Income protection plans, including life insurance and short-term and long-term disability programs paid by the company
• 401K plan with company matching
• Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Wholesale Trade Agents and Brokers