Technical Sales Support Specialist

ABB•Fort Smith, AR

7d•Onsite

About The Position

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This Position reports to: Sales Support Manager The work model for the role is: Onsite #LI-Onsite Your role and responsibilities: The Technical Sales Support Specialist serves as the primary point of contact for supporting the Sales organization and customers regarding NEMA products. This role is critical in driving business growth by delivering technical and operational support throughout the pre-sale and post-sale stages, ensuring a seamless customer experience and enabling successful sales outcomes. Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Requirements

High School Diploma/GED with minimum 4 years relevant experience – Required.
Working knowledge of Microsoft Word, Outlook, PowerPoint and Excel.
Candidates must already have work authorization that would permit them to work for ABB in the US.

Nice To Haves

Associate’s Degree and minimum 2 years or Bachelor's Degree and experience with NEMA or electrical motor product background - Preferred
Working knowledge of Baldor’s SAP, OMS, VIP4
Understanding of manufacturing concepts, processes and Flex-Flow / Lean concepts
Understanding of international laws, trade compliance, and US export, incoterms and exchange rates and ABB intercompany/international trade and routing practices

Responsibilities

Serve as the primary customer contact, providing timely communication on delivery schedules, payment terms, and general conditions while ensuring a positive customer experience.
Support sales activities by delivering technical guidance, value propositions, and effective solutions to inquiries, coordinating with internal teams for issue resolution.
Monitor and manage order status, administrative processes, and escalations, ensuring smooth execution of sales transactions and supporting cash collection when needed.
Identify market opportunities and improvement areas through analysis of customer needs and inquiry trends, contributing to business growth and process optimization.

Benefits

Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
Retirement 401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays.
Salaried exempt positions are provided vacation under a permissive time away policy.