Technical Sales Support Manager

CHESAPEAKE SPICE CO LLC-posted 3 months ago

$80,000 - $120,000/Yr

Full-time

251-500 employees

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The Technical Sales Support Manager is responsible for bridging innovation and customer success by leading R&D initiatives, supporting Sales with technical expertise, and managing product development projects from concept to execution. This role plays a key part in identifying growth opportunities, delivering tailored solutions to clients, and ensuring cross-functional alignment between R&D, Sales, Operations, and Regulatory teams.

Provide daily customer support, including responding to inquiries, feedback, and new project requests.
Maintain engagement on active customer projects and ensure timely follow-up.
Develop and revise custom seasoning blends that meet customer specifications, including dietary, regulatory, and cost constraints.
Blend small-scale seasoning samples in the R&D lab and prepare finished food applications for customer evaluation.
Source and qualify new ingredients with suppliers and manage documentation for internal approval processes.
Collaborate with the Reno R&D team on ingredient trials and production optimization.
Support ingredient sampling and testing across facilities for consistency and efficiency.
Maintain R&D lab supplies and pantry inventory; shop for project ingredients and trade show materials as needed.
Coordinate tradeshow logistics including registration, booth setup, samples, SWAG, travel, and personnel.
Attend customer meetings, leadership sessions, industry events, and association functions both virtually and in person.
Lead and manage communications for the Maryland IFT and assist with broader leadership responsibilities.
Stay current with industry trends, technologies, and innovations; communicate relevant updates to customers and internal teams.
Provide Sales with technical support, including formulation insights, ingredient functionality, cost drivers, and substitutions.
Troubleshoot product issues and collaborate on solutions to meet customer expectations and supply challenges.
Conduct in-person tastings for Sales to align teams on customer flavor profiles and project considerations.
Support customer demos, production scale-ups, and trend presentations with on-site technical expertise.
Ensure all customer samples are high quality, compliant, and representative of final product expectations.
Brainstorm new product concepts with customers and internal R&D/Marketing teams.
Work with Plant and QC to improve product formulas and optimize manufacturing processes.
Partner with the Product Development Manager on shared responsibilities such as project prioritization, lab management, and pantry stocking.
Collaborate with Regulatory for ingredient compliance and documentation as needed.
Source ingredients, identify alternate suppliers, and support vendor management.
Handle additional assignments and responsibilities as directed by leadership.

Bachelor’s Degree in Food Science or a related field.
Minimum 5 years of experience in the food industry with a focus on product development and project leadership.
Experience in technical sales support, customer collaboration, and R&D execution.
Proven success in cross-functional collaboration and innovation strategy development.
Strong written and verbal communication skills; ability to present clearly and professionally.
Highly organized, detail-oriented, and skilled in multitasking and project tracking.
Proficient in Microsoft Office and general computer applications.
Ability to manage deadlines in a dynamic, customer-focused environment.
Strong analytical skills with a creative, solution-oriented mindset.
Comfortable in customer-facing situations and willing to travel as needed.

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