Technical Sales Support - Gainesville, GA

Vanair Manufactuting-posted 4 months ago

$45,765 - $68,648/Yr

Full-time

Gainesville, GA

101-250 employees

Machinery Manufacturing

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Supports Harris Products Group customers by handling incoming customer service, technical service and sales calls. Assist in the management of in-house sales accounts. Supports the outside sales team on closing orders and directs customers to resources within the company. Coordinates special order requests from Technical Services as well as outside sales. Coordinates on-time shipment of products with customer service and manufacturing. An ideal candidate will have demonstrated experience in understanding and conveying technical aspects of products as well as customer service and support experience.

Works safely and supports safety within their team across the organization as required.
Completes training necessary to provide useful and credible recommendations and quotations regarding Specialty Gas Equipment products and applications.
Actively generates new leads and performs follow up with customers via phone and email through incoming technical services and sales related calls.
Determines customer requirements for specific applications to be able to offer a competitive solution.
Uses technical knowledge of products to answer common technical questions.
Provides first-class technical and customer service solutions to existing and potential new accounts, including focused support of a specific sales region.
Issues RMA's (Return Material Authorization) when necessary for product return and evaluation.
Handles inbound inquiries via telephone and email (and associated Salesforce cases) for order status, delivery timing and related matters.
Enters orders and provides manufacturing support for Specialty Gas Equipment including configured manifolds and custom products (i.e. SPPRD's).
Works with manufacturing and customer service to schedule on-time shipment of special orders.
Enters special orders that are ready to ship and creates delivery for shipping department.
Assists outside sales with order placement and product selection based on availability.

2-4 years' experience in a field related to gas pressure and flow control equipment
High School diploma
Working knowledge of ERP as related to inventory, production and customer service - SAP strongly preferred
Working knowledge of Microsoft Word and Excel

2-year degree in a science or engineering related field

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Technical Sales Support - Gainesville, GA

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