Technical Sales Support Engineer

Lumibird S.A • Bozeman, MT

76d

About The Position

The TSS Manager supports the Customer Sales Team by facilitating the success of the designated product lines he/she oversees.

Requirements

• Master's degree or higher in Optics, Opto-Electronics, or another equivalent scientific field.
• 7-10 years of technical experience with industry related products, with preferred 3-5 years of experience providing technical support to Sales and Customers.
• Computer literacy including presentation, business analysis, e-mail and CRM experience.
• Fluent in English both written and spoken. French speaking would be great!
• Ability to positive management.
• Excellent written and oral communication skills.
• Ability to create and deliver excellent technical, sales and business presentations.
• Highly customer focused, constantly working to increase customer satisfaction.
• Ability to manage the product life cycle of a product line in a technical field.
• Current drivers' license that meets requirements of Company insurance policy and all international travel requirements.
• Successful completion of background check to meet company requirements.

Responsibilities

• Supports the Sales Team by answering customer technical questions.
• Works with the Sales Team to ensure the customer's needs is accurately identified and understood, and the proposed specifications match customer's needs.
• In case of special or custom RFQ, evaluates the opportunity in close relationship with engineering and/or R&D to answer the RFQ.
• Generates customer technical specifications to provide a clear understanding of the customer's needs and technical requirements with support from Engineering and Operations teams.
• Prepares technical descriptions of the applied products and technology to support the sales process.
• Helps the sales team achieve turnover targets and develop customer portfolios.
• Maintains pricing and margins requested by management for the designated product lines, including specials, he/she oversees.
• Through collaboration with Procurement, Operations and Engineering, works to reduce product costs for the designated lines he/she oversees.
• Keeps standard technical specifications for the designated product lines he/she oversees up to date.
• Creates and provides technical training to Sales Team and other support staff.
• Provides Technical support to After-Sales team as needed.
• Attends trade shows and other marketing events as needed to support and promote the designated product lines he/she oversees.
• During the next year budget preparation, proposes at the Comex a road map for the designated product lines evolution he/she oversees, either by increasing market share or increasing the margins through cost reduction (supply chain, industrialization).
• Writes and publishes application notes for designated product lines he/she oversees.
• Develops applications and product activities through an operational marketing strategy with a clear objective of revenue and margin growth.
• Instigates product strategy for the designated product lines he/she oversees to address existing and new markets / applications, through product line positioning in conjunction with the support of Engineering and Development groups.
• Implements best practices for the Lumibird Photonics Division in terms of Sales and Customer Care reporting with associated tools and metrics.
• Contributes to define projects priority with R&D, Engineering and Operations, in accordance with Business orientation provided by the Photonics Division Management.
• Provides the forecast (SOA) to relevant manufacturing plants for the designated product lines he/she oversees.
• Interfaces with Sales Team, relevant Manufacturing plants and Management team to identify production scheduling needs and advise priorities.
• Develops, implements and manages information consolidation in Sales Force.
• Develops, implements and manages other duties (yearly objectives) as assigned by supervisor.

Benefits

• Equal Opportunity Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Machinery Manufacturing
• Education Level: Master's degree