Technical Sales Professional – Dynamics 365 CE

Hitachi Solutions•Irvine, CA

26d•Remote

About The Position

We are seeking a dynamic Technical Sales Professional with deep expertise in Microsoft Dynamics 365 Customer Engagement (CE) and a passion for driving innovation through Copilot, Agentic AI, and Contact Center as a Service (CCaaS). This role combines presales leadership, solution design, and thought leadership to help clients transform their business processes across industries such as Manufacturing, Energy, Health & Life Sciences, Banking, and Finance.

Requirements

Strong presales leadership experience in enterprise solutions.
Proven ability to conduct discovery sessions and deliver compelling demos.
Expertise in Dynamics 365 CE (Sales, Customer Service, Marketing, Field Service).
Solid understanding of solution architecture and integration with Power Platform and Azure.
Excellent communication and presentation skills.
Relevant certifications from Microsoft or competitive platforms AND 3+ years technical pre-sales or technical consulting experience
Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND 4+ years technical pre-sales or technical consulting experience OR equivalent experience.

Nice To Haves

Experience with industry-specific solutions (Manufacturing, Energy, Health & Life Sciences, Banking, and Finance.)
Knowledge of Copilot and AI-driven CRM capabilities.
Familiarity with Contact Center as a Service (CCaaS) and Agentic AI concepts.

Responsibilities

Lead discovery sessions to understand client business needs, pain points, and objectives.
Deliver tailored solution presentations, demos, and proof-of-concepts for Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service).
Support proposal development, RFP responses, and bid defences.
Develop solution architectures and implementation strategies aligned with Microsoft best practices.
Advise on integration with Power Platform (Power Apps, Power Automate, Power Virtual Agents) and Azure services.
Ensure scalability, security, and compliance in proposed solutions.
Stay current on Dynamics 365 CE features, AI-driven enhancements, and emerging technologies.
Evangelise innovation through workshops, webinars, and industry events.
Partner with sales teams, delivery teams, and Microsoft counterparts to drive successful outcomes.
Mentor junior presales resources and contribute to building demo frameworks.