Technical Sales Engineer focused on Tier 1 Service Provider Customer

Ciena

1d • Onsite

About The Position

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. How You Will Contribute: Join Ciena as a Sales Engineer, working on-site at a Tier 1 service provider’s headquarters location three or more days per week. You’ll become a trusted advisor to customer contacts, from working to executive levels, supporting the service provider’s sales and product management teams, including engagements with their end customer. This is a technical role positioning new technology proposals, the creation of network designs, engineering documentation and quotes to help win new business.

Requirements

• Highly motivated, with strong interpersonal skills excellent presentation/communication skills and ability to handle competing priorities.
• Strong knowledge of the Ciena portfolio including RLS, Waveserver, Navigator, Planner Plus and SAOS
• Must be able to create optical network designs using Planner Plus
• Strong technical leadership skills with the ability to influence stakeholders to deliver objectives.
• Strong written and verbal communication, proven record of presenting technical solutions to all levels
• Technical background in optical networking, including network engineering and sales engineering roles.
• Deep understanding of service provider optical networking trends such as pluggable optics and the impact of AI on service provider networks
• Bachelor’s degree in engineering
• Minimum 5 years experience in Sales Engineering or working at a Tier 1 service provider / Architectural experience with Service Providers.
• Must be in Dallas, TX three or more days per week without the need for travel

Nice To Haves

• Familiarity with 4G and 5G wireless networking, xRAN and front/mid/backhaul network systems.
• Familiarity with automation, analytics, and AI usage in networking operations
• Industry certifications would be a plus

Responsibilities

• Act as a trusted technical advisor to service provider customers, building durable, value‑based relationships
• Collaborate closely with Account Managers to translate customer requirements into solution designs using Ciena’s portfolio – hardware, software and services
• Deliver compelling, yet clear and easy to follow technical presentations and demonstrations that communicate both technical capabilities and business value
• Maintain strong awareness of market trends and portfolio evolution to articulate differentiated value
• Create quotes, engineering documentation, BOMs and templates for customer quotes using Excel and other tools

Benefits

• Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time.
• We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level