Technical Sales Engineer/Specialist

Xylem • Cincinnati, OH

85d

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. We're Hiring for a Technical Sales Engineer/Specialist! If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! The Technical Sales Engineer/Specialist is a supporting role of our Engineering and Sales Support Teams. These teams are responsible for providing pre- and post-sales technical support for the development and implementation of complex products, applications, and solutions. This role will be reporting to the Engineered Solution Supervisor of our Water Infrastructure - Transport division. In this role, the incumbent will work closely with sales, customer support, and project management teams to support customers. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plans, and additional miscellaneous benefits.

Requirements

• Bachelor's degree in engineering or equivalent experience required.
• 0-2+ years of relevant experience.
• Ability to use consistent business processes to achieve desired results.
• Willingness and ability to always provide superior customer service.
• Ability to effectively communicate verbally and in writing.
• Strong problem-solving and negotiation skills.
• Effective interpersonal skills with customers, coworkers, and management.
• Strong teamwork and organizational skills with the ability to multi-task.
• Proficiency in Microsoft Office products and the use of computer applications.
• Valid driver's license with acceptable driving record.

Nice To Haves

• Mechanical engineering or automation degree.
• Knowledge of mechanical and pumping designs; hydraulics; pneumatics; water flow; diesel, gas, and electric motors.

Responsibilities

• Provide pre-sales technical support during feasibility, design, and tender stages to outside sales, distributors, and consulting engineers.
• Assist Engineering Team in assessing potential application of company products to meet customer needs.
• Prepare detailed product specifications for the development and implementation of customer products/applications/solutions.
• Work closely with internal colleagues, subject matter experts, and technical and commercial resources to review tender documents.
• Provide essential support to the sales team in quotation creation process for engineered projects.
• Contribute as a technical consultant in efforts to prepare and review project bid package.
• Provide product and application expertise, design support, technical drawing support, etc.
• Advise sales team on technical requests and implications as they relate to the project.
• Aid Application Engineers and Sales in reviewing all technical documentation for a project.
• Ensure the proposal is technically viable and feasible.
• Work closely with the Engineering Team to prepare and review technical submittals on time.
• Review specifications and ensure submitted drawings are compliant.
• Address promptly the questions from customers on the drawings submitted.
• Collaborate with third party vendors to ensure customer requirements are fully met.
• Support project managers in providing technical solutions to customers and Engineers.
• Provide support to application engineers in conducting application training for customer service and operations.
• Participate in Xylem Watermark volunteer activities.

Benefits

• Flexible Time Off (FTO) for salaried positions.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Investment savings plans.
• Miscellaneous benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Machinery Manufacturing
• Education Level: Bachelor's degree