Technical Retail Associate - Temp

Richemont • Shelton, CT

9d

About The Position

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity. At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas. Technical Retail Associate - Temp Technology | Shelton, CT Reports to: Manager, IT Retail Systems Role Overview This position will focus on handling daily IT support tickets, delivering monthly remote support to boutiques as per the IT HUB model, and supporting various IT project work.

Requirements

• Understanding of PC hardware and software installation, diagnosis, and repair
• Read and analyze log files, software installation troubleshooting
• Strong understanding of Windows 11
• Basic network troubleshooting
• Basic AD administration Account and group creation DHCP and DNS
• Possess written and oral skills to properly communicate with technical teams and the user community
• Strong organizational skills

Nice To Haves

• Knowledge of Cisco IOS is helpful
• Knowledge of Meraki hardware is helpful
• Understanding of Citrix a plus

Responsibilities

• Assist Retail Infra Team with day-to-day tasks as well as new and ongoing projects
• Hands-on and remote support of Windows-based PCs, laptops, tablets, and assorted peripherals
• Handle support tickets for hardware and software issues/requests
• Imaging and configuring computers (break/fix, new requests)
• Monthly IT support calls with assigned boutiques
• Monthly PCI Compliance Review
• Participate in project work, including (but not limited to): Retail Refresh Project Retail site buildouts Preparing and shipping new POS stations and corporate devices

Benefits

• Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs.
• Health savings and flexible spending accounts are also available.
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program.
• Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees