Technical Representative

Cascades•Concord, CA

About The Position

Reporting to the Technical Manager, the Technical Representative’s mission is to offer the best packaging solutions to customers and optimize their properties and overall performance to help achieve company sales and revenue objectives. This is achieved by supporting client’s unique needs by offering innovative packaging product designs, automation & standardisation solutions, and cost saving opportunities tailored to their situation. Must be available for travel within Canada and the United States 50% of working time as part of the role . In short, you will provide support to our Sales team and customers by: Providing support and packaging optimization services to our customers. Demonstrating ownerships and follow-through on commitments made to our customers. Facilitating issue resolution through on & off site problem-solving with customers. You will achieve this by being responsible for: Collaboration with customers to improve existing packaging, material, and techniques, as well as necessary adjustments to equipment setup. Maintaining client relationships and ensuring customer satisfaction. Ensuring performance of new products for customers and providing necessary support to sales team regarding technical needs as required. Supporting customer in automation packaging. Develop new packaging material and/or concepts as required. Reporting to the Technical Manager, the Technical Representative’s mission is to offer the best packaging solutions to customers and optimize their properties and overall performance in order to help achieve the company's sales and revenue objectives. You must provide support to our Sales team and customers to achieve solutions related to innovative packaging product designs, automation, cost saving and standardization that would be better adapted to customers’ activities and needs. You thus work with customers, operations and sales team during a specific mandate, to develop high-quality packaging solutions and customer service that directly impact the group's sales and profitability.

Requirements

Post-secondary education in Mechanical Engineering, Industrial Design Technology, or equivalent.
5+ years in a client focused engineering technology representative role or similar
ERP and CRM systems, Tappi & ISO standards knowledge, functional understanding of packaging machinery & equipment, and corrugated systems
Proactive and self-motivated with a strong client focused mindset, problem-solving skills and innovative solution generation, excellent communicator with the ability to explain difficult technical concepts and a track record of meeting client needs, exceptional rigour and attention to detail
DEC (college diploma) in Mechanical Engineering, Industrial Design Technology or equivalent
5 to 10 years experience in a similar position
Comprehensive knowledge of market and manufacturing processes to improve product/solution design and efficiency
Innovative mindset and high level of creativity
Ability to carry out a number of projects simultaneously while respecting deadlines and priorities
Ability to proactively address issues and problems by proposing solutions
Customer focus with the ability to identify challenges, needs, issues, interests, and potential to present new solutions and products, in collaboration with Rand D, Marketing and Innovation
Strong technical experience; self-motivated to learn and expand product and technical skills
People oriented and ability to communicate effectively
Exceptional rigour and attention to detail
Proficiency in design software
Proficiency in French and English

Nice To Haves

Experience in automation, mechatronics, and project management a strong asset.
experience with BHS OS (iCorr, CCC, MCC), Escada Temperature Control Systems, Corrugation and Conversion Equipment Knowledge a strong asset.

Responsibilities

Provide support and packaging optimization services to our customers
Demonstrate ownership and the ability to follow through on commitments made to our customers
Facilitate issue resolution through on or off site problem-solving with customers
Collaborate with customers to improve existing packaging, materials and techniques and propose any necessary adjustments to equipment setup
Develop new packaging materials and/or concepts
Maintain excellent client relationships and ensuring customer satisfaction
Ensure the performance of new products for key customers, and provide all the necessary support to the Sales team regarding the technical approach
Support customer in automation packaging
Propose cost saving solutions and margin gain

Benefits

Flex and connected mode (telecommuting, flexible schedule)
Telemedicine, Group insurance
Employee assistance program (because we care about the physical and mental health of our people)
Financial Benefits: Profit Sharing Plan, Retirement Plan with company matching, Stock Options & Annual flexible reimbursement program

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