Technical Repair Specialist

Mizuho OSI•Fremont, CA

13d•$33 - $38

About The Position

Mizuho OSI is the leader in the markets for specialty surgery and patient positioning. The company’s portfolio includes specialty surgical tables for procedure-specific approaches that improve patient outcomes in spine and orthopedic surgeries along with disposable and reusable surgical patient care products.

Requirements

Requires 4-6 years of related experience. Associate’s degree in electrical, mechanical applied science or equivalent. Technical service exp. Understanding of surgery equipment or procedures, exp. with medical instruments is a plus.
Ability to read technical drawings/schematics commonly developed in AutoCAD or other similar programs.
Ability to use computer applications such as Word, Excel, Outlook and CRM software (i.e. SAP).
Ability to use testing equipment such as: multi-meter, oscilloscope, torque wrench, soldering equipment, wire crimping tools
Knowledge of shop practices, standard machines and materials.
Strong written and verbal English communication skills are required.
Excellent diplomacy and negotiation skills in order to handle distressed customers and technical and business situations at Mizuho OSI, and create successful internal relationships.
Ability to quickly problem-solve and find solutions to problems as they arise with regards to client contact, logistics, procurement and product within the framework of Mizuho OSI business practices.
Ability to follow-up, task ownership, enthusiasm and diligence to see tasks effectively communicated and completed.

Nice To Haves

Understanding of surgery equipment or procedures, exp. with medical instruments is a plus.

Responsibilities

Maintain inventory control of replacement parts (RP) inventory. Conduct inventory of RP stock at pre-determined schedule. Report status of inventory against pre-determined safety stock levels.
Perform, follow the internal repair process in SAP which includes but is not limited to creating/updating repair work orders, communicating and quoting of our customers, as well as shipments and billing of the same.
Perform evaluation, warranty repair, and upgrading of customer products. In addition, all returned parts from the field, creating returned parts inventory repair and test returns.
Work to close tolerances using required gauges and inspection/testing knowledge.
Work from blueprints, drawings, sketches and verbal instructions.
Coordinate and administer the flow of technical services for each in-house repair service.
Develop, procure and follow up with customers, contracted field service, sales and production personnel over matters about parts orders, repair orders, technical information and field-dispatched repairs.
As the key liaison technical business representative, interact with other Mizuho OSI departments, service providers and hospital operating room supervisors, nurses, doctors, purchasing, biomedical technicians and technical field service representatives.
Assist in the investigation of product issues or service programs and may also develop and deliver service training.
Provides status reports to management as necessary and required. Complete documentation for variance reporting, ECNs, etc.