Academy for Services & Consulting: Technical Quality Manager (TQM) - Chicago (Hybrid)

SAP•Chicago, IL

28d•$70,900 - $140,200•Hybrid

About The Position

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. The SAP Academy for Services & Consulting is a development program designed for talent who are early in their career. This role requires candidates to be on-site at an SAP office or client location at a minimum of three days per week, in alignment with our Pledge to Flex return-to-office policy. SAP is not offering relocation benefits for this role at this time. SAP is not offering current or future visa sponsorship for this role at this time. Who You'll Become: SAP's Technical Quality Manager (TQM) supports and delivers high-impact services within the Premium Engagement program. You'll play a key role in analyzing customer requirements, planning and executing tailored engagement strategies, and collaborating with cross-functional teams to drive value and alignment. Your responsibilities will span project planning, service delivery, governance, issue management, and hands-on execution of technical and strategic initiatives, positioning you as a trusted advisor to customers and a critical partner in ensuring their long-term success with SAP. About SAP Next Gen Academy for Services & Consulting: The Academy partners with SAP Customer Services & Delivery to support customers in their digital transformation, driving adoption and effective use of SAP software through planning, implementation, integration, and continuous improvement. The 12-month SAP Next Gen Academy for Services & Consulting offers classroom learning and role-focused rotations. It builds a strong foundation in consulting, project management, technical, and solution support to prepare you for success in Customer Services and delivery. Join us for a unique opportunity to build your network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions - all while learning in a dynamic environment and earning competitive pay and benefits. SAP's employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners. We are planning a practical and immersive portion of our program, which will likely involve participants spending 2 weeks, in Newtown Square, Pennsylvania. This experience is designed to provide unparalleled hands-on learning and networking opportunities. During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

Requirements

Bachelor or Master's STEM Degree: Science, Tech, Engineering, Math or equivalent experience in the field of technology.
Must have 2-3 years of experience working as a Functional/Technical Consultant or within project management
Strong communication skills, as this role will be primarily customer facing and at customer sites up to 5 days per week
Skilled at building trusted relationships with C-level executives, senior leaders, and key stakeholders to drive alignment and strategic outcomes.
Strong facilitation, negotiation, and de-escalation skills, with the ability to manage high-stakes discussions and maintain productive engagement.
Experience working with SAP Enterprise, Industry, Platform, and SaaS Solutions, with exposure to third-party and partner technologies.
Proven ability to apply SAP business and technical architecture expertise to deliver impactful solutions that align with customer strategy and operational goals.
Hands-on experience with SAP HANA, S/4HANA, or SAP Business Technology Platform, with a strong understanding of how to leverage these technologies to drive transformation.
Demonstrated knowledge of SAP project management, value management, and quality management practices to support delivery excellence.
A track record of influencing solution design, implementation, and change management initiatives across complex environments.
Experience supporting key phases of the customer lifecycle-including pre-sales, solutioning, procurement, contract renewals, and retention-with a focus on long-term value creation.

Responsibilities

Successfully complete a 12-month learn-apply program, which includes classroom phases and field phases with your TQM team, that enhances your support in the TQM role, a critical customer-facing function within our dynamic Customer Services & Delivery organization.
Complete a robust 8-week orientation program, followed by three 3-month rotations within our Premium Hub CoE, Preferred Success, and TQM practices; Following this, you will move to a designated Market Unit and shadow an existing TQM at a customer for a specified timeframe, before getting assigned to a customer(s)
Immerse yourself in multidimensional, experiential learning that focuses on business transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
Enhance skills around our solution portfolio, managing customer retention, and driving value realization.
Receive onboarding in your local market with on-the-job training and mentoring by a senior TQM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.