Technical Project Manager

Ford • Dearborn, MI

1d • Hybrid

About The Position

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?
The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world.
In this position...
As a Technical Program Manager / Project Manager for the CCaaS platform, you will be a key driver in orchestrating delivery of critical migration projects within CCaaS. You will work closely with Leadership, Vendors, Product Managers/Product Owners, Engineering Managers, and development teams to translate strategic roadmaps into executable plans and prioritized backlogs—while providing strong agile leadership, cross-team coordination, and financial/operational portfolio management.
This role requires strategic thinking with strong execution focus, and the ability to align business, technical, and security workstreams to deliver high-quality, customer-centric experiences.

Requirements

• Bachelor’s degree in a relevant field (e.g., Computer Science, Information Technology, Engineering).
• 10+ years with progressive responsibilities in IT, Program Management, Release Management, Project Management, and Agile Processes / Agile Framework.
• 10+ years in Voice Technology – On-Prem and CCaaS. Deep understanding of NiCE, Verint, Cisco and other related technologies

Responsibilities

• Lead all Project Management ceremonies and agile ceremonies (Daily Stand-Ups, Iteration Planning, Release Planning, Backlog Grooming, Team Retros, etc.) and product discussions.
• Coordinate and facilitate the team’s flow load, working within and across teams to align work and capacity.
• Communicate openly and frequently with the team by being responsive to address issues, risks, blockers, and dependencies (including in-person prompts as applicable).
• Create high level milestones and Executive presentations providing status, risks and dependencies. Create detailed project plans and collect status from various product teams ensuring plan is kept up to date.
• Assess overall product health and prompt key decisions to move it forward

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level