Technical Project Manager - (US Remote)

Symphony Talent•Atlanta, GA

24d•Remote

About The Position

Technical Project Manager - (US - Remote) Expertly advance talent, from candidates to co-workers. At Symphony Talent, we're all about people—connecting, inspiring, and hiring them for jobs that transform their lives and our clients' organizations. Our human approach, synergistic technology, and brand solutions deliver the outcomes you care about - from reach to retention - by coordinating talent leaders and their teams and enabling them to improve and advance continually. Symphony Talent supports more than 900 clients worldwide, including the world's leading brands. Its headquarters are in New York, London, Bangalore, and Belfast, with over 200 multinational employees. What Are We Looking For? We are seeking a highly motivated Technical Project Manager to join our Global Client Support Team. The ideal candidate is an energetic, organized professional with a strong passion for delivering exceptional client experiences. This individual will leverage their project management expertise, relationship-building skills, and technical acumen to drive internal and external clients to excellence.

Requirements

5+ years previous experience working within a technically focused environment acting as a technical project manager/business analyst/administrator or consultant
Experience with applicant tracking systems and or candidate recruitment marketing systems
Experience developing system and processes to create operational efficiencies
Previous experience interfacing with clients in a technical project management/business analyst capacity
Experienced and comfortable interacting with all levels of management and roles within the client organization
Ability to effectively prioritize and escalate client issues as required
Excellent communication and presentation skills; ability to effectively explain complex solutions to clients
Highly organized with an ability to balance multiple projects and escalations in a fast-paced environment
High-level understanding of SaaS, web development, and data integrations is a plus
Only candidates with proper permits to work in the United States can be considered.
Symphony Talent is committed to equality of opportunity in employment. It has been and will continue to be the policy of Symphony Talent to provide full and equal employment opportunities to all employees and candidates for employment without regard to race, color, religion, national or ethnic origin, veteran status, age, sexual orientation, gender identity, marital status, pregnancy, childbirth or physical or mental disability. This policy applies to all terms, conditions and privileges of employment, such as those pertaining to training, transfer, promotion, and compensation. Symphony Talent is committed to a drug-free workplace.

Nice To Haves

High-level understanding of SaaS, web development, and data integrations is a plus

Responsibilities

Primary point of contact for technical services and communication with the client, as well as internally within Symphony Talent and with any third parties.
Orchestrate technical resource coordination and ensure flawless execution of projects for all post-sale technical implementation activities.
Fully utilize delivery model, templates, and artifacts to structure all client implementations and enable deployment predictability
Assist in the definition of project scope, objectives, and business analysis.
Partner with all relevant stakeholders to develop a solution strategy and ensure technical feasibility.
Define, create, and maintain the program delivery for clients across support, projects and enhancement deliverables.
Manage and communicate project status per defined cadence.
Lead design and configuration discussions of web development and integration projects while providing technical knowledge of the SFX Talent Acquisition Engine application(s) to clients .
Perform risk management to minimize project risks.
Identify, troubleshoot, and resolve issues encountered by users.
Document issues and defects within provided internal tools.
Collaborate with Symphony Talent team members by providing important client feedback, process-improvement recommendations, troubleshooting tips and action items to support the product.
Contribute and support organization quarterly goals.
Ownership of technical project plan and coordination with client program work plan.
Maintain quality client relationships and be the trusted client advocate.

Benefits

Competitive base + variable compensation, unlimited PTO
Great benefits package, including a 401(k) plan, paid child leave & wellbeing offerings
Learning & growth programs
Open, collaborative culture

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