Technical Project Manager

Jackson Healthcare•Alpharetta, GA

About The Position

Care Logistics is growing our team and seeking highly skilled and driven professionals that share our values and mission . If you are looking for a challenging position with a well-managed, well-funded healthcare innovator, consider a position with Care Logistics. Care Logistics is a subsidiary of Jackson Healthcare®, a family of highly specialized healthcare staffing, search and technology companies. With a mission to improve the delivery of patient care and the lives of everyone it touches, it helps healthcare facilities across the country serve more than 10 million patients each year. Backed by more than 2,600 Associates and over $2B in annual revenue , Jackson Healthcare is a top three U.S. healthcare staffing firm. In addition to being Great Place to Work certified, it is consistently named an employer of choice, having been nationally recognized as a best workplace in healthcare, a best workplace for women and a best workplace for millennials, as well as being named one of the Healthiest Employers by the Atlanta Business Chronicle. Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! The Technical Project Manager (TPM) has three main responsibilities: 1. Project Manage all technical tasks during implementation and upgrades. 2. Install and configure servers and the Care Logistics applications in Amazon Web Services (AWS) and on premise. 3. Perform technical operations and oversee availability, performance, and supportability of our observability infrastructure. The TPM acts as the project manager and liaison between Care Logistics and the customer for all technical activities. The TPM is responsible for coordinating the system configuration, sizing, ordering, and installation while technically engineering and managing the integration of Care Logistics solutions. They work closely with Solutions Delivery and customer resources in support of organizational objectives. Solutions Delivery functions include project delivery tasks such as solution sizing, technical project planning, customer guidance, system installation, system validation, system testing, technical training, and support of technical onsite events. The TPM facilitates DevOps functions between development and the Solutions Delivery teams to ensure technical operations are correctly executed, effectively communicated, and continuously improved.

Requirements

Bachelor’s degree in Computer Information Systems or equivalent experience
PMP certification and/or equivalent experience
2-4 years hands on experience using Amazon Web Services (AWS) services such as EC2, RDS, Systems Manager, VPN, CloudWatch
2-4 years of monitoring systems experience using tools such as AWS CloudWatch, Datadog, New Relic, SolarWinds, Dynatrace, etc.
4-6 years demonstrated project management experience
Advanced operation and maintenance of Linux (Red Hat Operating System)
Demonstrated advanced analytical and troubleshooting skills
3+ years integrating software/hardware systems in client-server and cloud environments
Proven organizational and delivery skills
Develop strong and productive working relationships with others
Form strong team bonds and enhance team performance
Strong organizational and quality management skills with ability to handle multiple, competing tasks and priorities
Cope with rapidly changing information in a fast-paced environment
Proven communication, interpersonal, analytical, and organizational skills
Proven ability to properly communicate with customers (in person and via phone) and manage expectations during a project
Work both independently and as a member of the implementation and support team
Manage multiple concurrent activities, all with fluctuating deadlines, by working with other departments, both internal and external
Quickly identify and resolve issues
Quickly understand complex concepts
Excellent oral and written communication skills
Excellent customer management skills
Above average observational skills to collect data and validate information
Outstanding analytical skills with the ability to critically evaluate the information gathered from multiple sources, reconcile conflicts, relate high-level information to details, and distinguish user requests from underlying business problems/needs.
Effectively represent Jackson Healthcare/Care Logistics values and principles in decision-making and actions
Support leadership and/or project management
Excellent troubleshooting skills
Excellent organizational and delivery skills
Install, configure, and manage hardware and software in AWS and on-premises environments
Provide specifications for system hardware and AWS service requirements
Implement complex system solutions involving multiple technologies
Control and implement complex system and application feature configurations
Troubleshoot complex system and technical issues
Read and understand system and application logs
Proven ability to communicate and teach complex technical concepts to less technical resources
Excellent communications and interpersonal skills, as well as analytical and problem-solving skills
Excellent documentation skills
Amazon Web Services (AWS) services such as EC2, RDS, Systems Manager, VPN, CloudWatch
Monitoring systems such as AWS CloudWatch, Datadog, New Relic, SolarWinds, Dynatrace, etc.
In-depth knowledge of Linux (Red Hat Operating System) concepts and operations in a production environment
VMware, Web servers, DBMS, Reporting and analytic tools
Project Management Methodologies
Advanced PC knowledge including proficiency with MS Outlook, Word, Excel, and PowerPoint

Nice To Haves

AWS certification desired
Automating and configuring Amazon Web Services (AWS) such as EC2, RDS, VPN
Operational best practices related to systems operation and maintenance in on-premises and AWS production environments
Industry standard application/applet containers such as Tomcat
PostgreSQL and Aurora Databases (installation, configuration, and operation)
Production High availability server environments
Complex hardware and software installations
Management of enterprise reporting tools and/or related technologies
Project delivery, operations, and support using DevOps and/or Agile methods
Support leadership experience
Use of ticketing systems such as JIRA and/or related incident management tools such as OpsGenie
Comprehension of related scientific and technical journals, abstracts, financial reports, and legal documents.
Preparation of articles, abstracts, editorials, journals, manuals, and critiques.
Preparation and delivery of comprehensive presentations, participation in formal debate, extemporaneous communication, and professional communication before an audience.
Professional certifications in related industry skills such as DBMS, CISSP, ITIL, Agile, and Lean are a plus
Knowledge automating and configuring Amazon Web Services (AWS) such as EC2, RDS, VPN
Understanding of high availability server environments
Hardware and software installation techniques
Healthcare Information Systems
Enterprise reporting tools
DevOps and Agile methodologies related to project delivery, operations, and support
Ticketing systems such as JIRA and related incident management tools (such as OpsGenie)

Responsibilities

Assist with the design and implementation of new technologies
Assist with the sizing of customer systems
Train new employees on all aspects of the role
Considered a Subject Matter Expert for all aspects of the technology and project delivery
Install and troubleshoot software, hardware, and services necessary to support Care Logistics solutions
Lead the engineering of hospital customer’s technical solutions
Lead, plan, organize and drive the design, testing, and implementation of Care Logistics software solutions and related advisory services
Educate customer on technical aspects of the Care Logistics system
Interface with service and hardware system vendors to build and configure systems
Participate in onsite customer events, including technical go-live
Manage alert and monitoring configuration
Collect, aggregate, and visualize metrics to provide actionable insights
Advise right-sizing of AWS infrastructure resources to optimize cost and performance
Manage incident response
Provide insight to Cloud Center of Excellence
Provide primary technical support for project team members
Provide Tier 2 level support for Care Logistics Support team
Create and maintain internal environments for use by Care Logistics Client Engagement team
Create Knowledge Base articles and other technical documentation for use by Care Logistics employees and customers
Define and maintain a clear, concise documented process for the implementation and integration of the system
Collaborate with teammates to troubleshoot and maintain existing application modules
Participate in DevOps initiatives to improve products and operations