Technical Project Manager

Fourth•Austin, TX

About The Position

Technical Project Managers at Fourth lead complex, enterprise-level implementation engagements for our largest and most strategic customers. In this role, you’ll own the end-to-end delivery of multi-solution implementations from kickoff through go-live, making and driving hard delivery decisions to ensure projects are delivered on time, within scope, and with a high bar for quality. You’ll serve as the central point of accountability across customers and internal teams, partnering closely with Sales, Professional Services, Product, Engineering, and Customer Success to align requirements, manage dependencies, and push for clarity when tradeoffs or decisions are required. This role requires strong technical acumen, exceptional project leadership, and the ability to operate with authority in ambiguous, high-pressure enterprise environments. This is a highly visible, customer-facing role with meaningful ownership and impact. You’ll be expected to challenge assumptions, push back when needed, and protect delivery and revenue commitments while leading complex technical programs for enterprise customers and helping shape scalable implementation models. At Fourth, your work has real impact. You’ll be trusted to own your outcomes, collaborate with supportive teams, and take accountability for results rather than just project coordination while helping enterprise customers realize the full value of Fourth’s platform.

Requirements

Ability to drive enterprise implementations to on-time, on-scope delivery by making clear decisions and pushing back on customers or internal teams when required to protect delivery and revenue commitments.
Strong cross-functional leadership, including the ability to influence without authority, escalate decisively, and hold teams accountable.
Customer-facing judgment that balances customer satisfaction with delivery realities and long-term success.
Proven ability to identify, assess, and mitigate delivery, technical, and operational risks throughout the project lifecycle.
Continuous improvement mindset with experience strengthening implementation processes, tooling, and delivery consistency.
6+ years of experience in project or program management within a technology, SaaS, or enterprise software environment
Proven experience delivering large-scale, enterprise customer implementations or onboarding engagements
Strong technical acumen, including familiarity with APIs, integrations, data flows, and system dependencies
Experience working closely with Product and Engineering teams to deliver customer-facing solutions

Nice To Haves

Background in hospitality, retail, payroll, POS, or adjacent enterprise platforms preferred
Experience managing customer-facing projects with executive visibility and high expectations

Responsibilities

Lead cross-functional enterprise implementation and onboarding projects, owning project planning, execution, and delivery from kickoff through go-live.
Serve as the primary project point of contact for enterprise customers, ensuring clear communication, alignment on scope, and confidence throughout the implementation lifecycle.
Own delivery commitments tied to enterprise revenue realization, proactively managing delivery risk, dependencies, and timelines to ensure contracted revenue is recognized as planned.
Plan and manage complex technical implementations, including multi-solution deployments, integrations, data dependencies, and sequencing across Fourth’s platform.
Determine and own the recommended product configuration, settings, and end-to-end data flows across Fourth’s platform based on customer requirements, ensuring the solution is technically sound, scalable, and ready for testing and go-live.
Partner closely with Sales, Solutions Consultants, Professional Services, Product, Engineering, and Customer Success to align on customer requirements, solution scope, technical readiness, and handoffs.
Manage multiple concurrent enterprise projects, proactively identifying risks, dependencies, and constraints, and driving mitigation plans to protect delivery commitments.
Be the first Technical Project Manager hire supporting enterprise implementations, playing a key role in shaping the function, delivery framework, and long-term operating model.
Track and report on project status, milestones, and risks, providing clear and timely updates to internal stakeholders and customer leadership.
Identify recurring challenges and opportunities for improvement across enterprise implementations, partnering with internal teams to drive process, tooling, and delivery model enhancements.