Technical Project Manager - E-mail/CRM

DEPT® • San Francisco, CA

6h • Hybrid

About The Position

DEPT® is a Growth Invention company that helps the world’s most ambitious brands grow faster by operating at the intersection of technology and marketing. They focus on pioneering ideas, acting fast, and continuous invention, driven by core values: better together, relentlessly curious, and getting things done. The company fosters a culture that provides freedom to explore, space to collaborate, and trust to make a real impact for clients, colleagues, and the world. As a Technical Project Manager, this role is responsible for building strong relationships with internal departments to understand their challenges and provide strategic technical solutions. The individual will work closely with DEPT and client Design, Engineering, Analytics, and Growth teams to ensure the successful delivery of technical e-mail projects.

Requirements

• Possess a technical background - comfortable speaking with engineers on a daily basis
• Up-to-date with current technical trends, tools and software
• SQL knowledge is mandatory
• Confident and accomplished communicator, able to build rapport with stakeholders at all levels
• Ability to work under pressure - meet and manage deadlines with ease and efficiency
• Ability to communicate effectively with teams, giving guidance and feedback

Responsibilities

• Partner directly with OpenAI Design, Engineering, Analytics and Business teams on lifecycle e-mail programs
• Act as a POC with many different internal teams, both technical, product and operational
• Drive execution/own end-to-end project management for e-mail campaigns: intake, prioritization, launch readiness, QA, and post-launch analysis
• Independently coordinate cross-functional dependencies to ensure on-time, high-quality launches
• Improve and standardize e-mail operating processes (campaign intake, briefing, approvals, QA, reporting, learnings)
• Drive continuous process improvements to reduce manual work and execution friction
• Log all email in flights/requests and flag if new requests are redundant
• Ensure all design templates are aligned - carry out audit as needed
• Standardize post-campaign reporting and learning reviews to inform future iterations
• Support infrastructure improvements with OpenAI Eng/Analytics to close known gaps (i.e e-mail segmentation exclusions, standardization of queries, ensuring data freshness)

Benefits

• DEPT® is an equal opportunity employer (EOE)
• Commitment to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities
• Accommodations for recruitment process and time with the company
• B Corp-certified company passionate about purpose-driven work
• Open door for ideas in making the world a better place
• Active recruitment, development, nurturing, and retention of talented individuals from diverse backgrounds, with varying skills and perspectives
• Belief in giving everyone a fair chance to shine, encouraging applications even if not all qualifications are met

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees