Technical Project Manager

DEPT®•San Francisco, CA

12h•$44 - $65•Hybrid

About The Position

As a Technical Project Manager, you will be responsible for building strong relationships with internal departments, to understand their challenges and to provide strategic technical solutions. You will be working closely with DEPT, as well as client Design, Engineering, Analytics and Growth teams to ensure successful delivery on technical e-mail projects.

Requirements

Possess a technical background - comfortable speaking with engineers on a daily basis
Up-to-date with current technical trends, tools and software
SQL knowledge is mandatory
Confident and accomplished communicator, able to build rapport with stakeholders at all levels
Ability to work under pressure - meet and manage deadlines with ease and efficiency
Ability to communicate effectively with teams, giving guidance and feedback

Responsibilities

Partner directly with OpenAI Design, Engineering, Analytics and Business teams on lifecycle e-mail programs
Act as a POC with many different internal teams, both technical, product and operational
Drive execution/own end-to-end project management for e-mail campaigns: intake, prioritization, launch readiness, QA, and post-launch analysis
Independently coordinate cross-functional dependencies to ensure on-time, high-quality launches
Improve and standardize e-mail operating processes (campaign intake, briefing, approvals, QA, reporting, learnings)
Drive continuous process improvements to reduce manual work and execution friction
Log all email in flights/requests and flag if new requests are redundant
Ensure all design templates are aligned - carry out audit as needed
Standardize post-campaign reporting and learning reviews to inform future iterations
Support infrastructure improvements with OpenAI Eng/Analytics to close known gaps (i.e e-mail segmentation exclusions, standardization of queries, ensuring data freshness)