Technical Project Manager

Harmonia Holdings Group • Washington, DC

3d

About The Position

We are seeking a highly motivated Technical Project Manager to lead a team of System Administrators and Engineers, ensuring the delivery of high-quality IT infrastructure and system administration services. This role focuses on optimizing IT operations and engineering for efficiency, security, and continuous improvement, while aligning with business objectives and indu stry best practices. The successful candidate will serve as the primary liaison between IT teams and government leadership.

Requirements

• Active Top-Secret clearance with SCI eligibility required.
• Bachelor’s degree or higher in a STEM field is required ; Engineering or IT Management degrees preferred.
• Minimum of 8 years of experience in enterprise IT infrastructure is required.
• Minimum of 4 or more years leading or supervising technical teams is required.
• Project Management Professional (PMP), Agile Certified Practitioner (PMI-ACP), or equivalent project/product management certification is required.
• Security+ certification required.
• Strong experience with ITIL practices, including incident, problem, and change management.
• Experience with ticketing systems (e.g., ServiceNow, Remedy) and reporting tools.
• Experience in SLA management and performance reporting.
• Strong organizational, analytical, and problem-solving skills.

Nice To Haves

• ITIL certification preferred.
• Ability to work flexible hours, including occasional on-call support.
• Willingness to pursue additional training and certifications as needed.

Responsibilities

• Act as the main point of contact between IT and government leadership.
• Identify and implement improvements to system administration and IT infrastructure operations.
• Develop and present performance reports on system uptime, security compliance, infrastructure health, and SLAs.
• Support the Program Manager in strategic IT initiative planning and execution .
• Oversee the design, implementation, and maintenance of IT infrastructure, including servers, storage, networks, and virtualization platforms.
• Manage IT systems to ensure high availability, optimal performance, and security compliance.
• Implement IT systems management frameworks to drive operational excellence.
• Lead infrastructure modernization initiatives, including automation and cloud migration strategies.
• Define, implement, and monitor SLAs to meet business requirements for IT service delivery.
• Generate and analyze SLA performance reports, identifying trends and areas for improvement.
• Ensure timely resolution of incidents and service requests within established SLAs.
• Lead and mentor a team of System Administrators and Engineers.
• Provide training, coaching, and performance evaluations.
• Effectively allocate resources to balance workloads.
• Implement security controls and risk mitigation strategies in collaboration with cybersecurity teams.
• Ensure compliance with Department of State (DOS) security policies and indu stry best practices.
• Develop IT policies and procedures covering security, disaster recovery, and service delivery.
• Lead IT infrastructure-related projects, ensuring on-time and within-budget delivery.
• Utilize Agile/Scrum methodologies for project execution and stakeholder collaboration.
• Manage vendor relationships and procurement processes.
• Support the Program Manager in tracking project milestones and deliverables.

Benefits

• Traditional and HSA- eligible medical insurance plans w/ Wellness Incentives for employees and family
• 100% employer-paid dental and vision insurance options
• 100% employer-sponsored STD, LTD, and life insurance
• Veterans Cohort
• Gym membership reimbursement
• 401(k) matching
• Dollar-for-dollar 501(c)(3) donation matching
• Flexible-schedules and teleworking options
• Paid holidays and Flexible Paid Time Off
• Adoption Expense Reimbursement
• Paid Parental Leave
• Professional development and career growth opportunities and paid training days
• Employer-sponsored Employee Assistance Program for employee and family
• Team and company-wide events, recognition, and appreciation-- and so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees