Technical Project Manager

Bluesight

81d • $80,000 - $90,000

About The Position

At Bluesight, our mission is to create groundbreaking solutions that increase efficiency, safety and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. We empower our customers to deliver the right medicine to the right patient at the right time, every time. We are a high growth healthcare information technology company with a start-up 'vibe' but over 2,000 customers using our proven solutions. Bluesight is seeking a passionate Technical Project Manager to ensure our clients have the best possible experience. They are the public face of Bluesight to the customers and are responsible for forming relationships with clinicians and end-users of Bluesight’s products. This position is a key member of the customer-facing Support team and is responsible for de-escalating and resolving customer issues and coordinating projects that improve the customer experience. The ideal candidate pays close attention to detail, loves to interact with people, and can operate in an environment that is often ambiguous and requires creativity to resolve issues.

Requirements

• Bachelor’s degree or equivalent work experience
• 4+ years of professional work experience, providing direct customer support
• 2-4 years of project management and/or client-facing experience, preferred
• Experience in the healthcare industry, preferred
• Ability to adapt to change, think quickly, and work independently
• Team-player attitude and a willingness to get things done
• High attention to detail
• Ability to build trusting, communicative and results-oriented relationships with customers
• Excellent verbal and written communication skills and interpersonal skills
• Advanced experience using Excel functions on large data sets, including pivot tables
• Previous experience with EMRs e.g. EPIC/Cerner/Omnicell/Pyxis software a plus
• Willingness to travel up to 10%

Responsibilities

• Act as a main point of contact for customers to resolve issues that have escalated beyond basic support tickets and could require longer-term efforts and the coordination of technical resources both internally and externally
• Serve as the project manager for internal projects that will support our future business goals and involve multiple stakeholders
• Set clear and realistic expectations with clients and ensure follow-through
• Provide updates to management and the executive team on key project milestones and results
• Produce technical procedures and documentation for new and existing applications
• Assist with defining enhancements to our products and provide customer feedback to the Product team

Benefits

• Competitive salary
• Time off when you need it – unlimited vacation days!
• Generous insurance coverage
• 401k program with a company match
• Fun, collaborative culture!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees