Technical Project Manager I

ISG Technology•Oklahoma City, OK

32d

About The Position

About ISG Technology At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades. Join in on the Success As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN’s Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings. But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes! Job Summary: Technical Project Manager I responsibilities include the coordination and completion of projects on time and within budget. Aid in organizing and monitoring project schedules, budgets, stakeholder meetings, and ensuring project expectations are met. What you bring to the position: You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate. You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations. You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction. You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor. You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis. You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.”

Requirements

Bachelor’s Degree, or equivalent experience required.
Experience in IT/Technical Operations functionality, including experience dealing with customers, and internal teams, typically gained over 2-3 years, or similar tenure and experience as a project manager in other related fields.
Hold and maintain a valid driver’s license; driving record must meet the criteria of ISG’s insurance carrier for acceptance of coverage.

Nice To Haves

Experience working for an established managed or cloud services provider (MSP/CSP) preferred.

Responsibilities

Assisting in the creation, planning, tracking, resource allocation, and communication plan for technical projects based on outlined project scope, goals, and deliverables. Actively schedule and participate in planning and status calls, monitor day-to-day project activities and resourcing, and proactively communicate with stakeholders updates or potential resource constraints.
Ensuring projects adhere to company standard frameworks and all documentation is maintained appropriately for each project.
Proactively monitoring project boards to ensure tickets meet documented standards, while ensuring all project timelines are being adhered to by the engineering team. Perform customer communications, escalations, or rescheduling, as required.
Ensuring accurate and timely entry of engineer updates in project tickets, based on documented standards. Report and escalate to the Service Leaders as needed.
Demonstrating strong problem-solving abilities, and excellent organization, to effectively manage customer expectations (time and budget).
Work with members of the Service and Engineering teams to manage project plans, based off documented templates, monitor and review project progress and timelines, execute change control, and identify and mitigate issues to ensure project success.
Organize project meetings with customers, internal, or cross-functional teams, generate meeting materials, and manage post-meeting deliverables. Cross functional teams will include Contracts, Finance, MSP NOC, TSD’s, SAs, GMs, Professional Services Engineers, and Account Reps.
Support the company by completing other duties as assigned.
Obtain the capacity to understand general technical processes, as required, and the order they must be performed to complete projects deliverables.
Exercise solid decision-making skills combined with strong business acumen, excellent communication skills, and in-depth analytical capabilities.