Technical Program Manager

Ipsos-posted 4 months ago
$165,000 - $180,000/Yr
Full-time • Senior
Hybrid • Chicago, IL
5,001-10,000 employees
Professional, Scientific, and Technical Services
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The Technical Program Manager will proactively help manage or lead major and high-severity incidents as needed, coordinating cross-functional teams to ensure fast identification, mitigation, and resolution of issues. This includes driving clear and timely communication with all relevant stakeholders-both technical and business-to minimize operational impact and facilitate post-incident reviews and continuous improvement.

  • Lead and oversee end-to-end cloud transformation and migration projects, as well as modernization of traditional IT infrastructure.
  • Provide technical leadership across multi-cloud and legacy data center environments.
  • Ensure alignment between cloud/infrastructure strategies and broader business goals, timelines, and budgets.
  • Drive operational excellence including incident, change, and problem management across cloud and on-prem environments.
  • Manage and coordinate critical and high-severity incidents, ensuring prompt resolution and stakeholder communication.
  • Oversee network architecture, data protection, backup & recovery, disaster recovery (DR) and business continuity (BCP) aspects.
  • Collaborate with internal stakeholders and vendors to ensure seamless service and project delivery.
  • Champion security principles in infrastructure and cloud solutions, ensuring compliance with organizational standards.
  • Apply Site Reliability Engineering (SRE) principles to increase system stability and operational efficiency.
  • Lead technical project execution using Scrum and Agile methodologies, support continuous improvement cycles.
  • Use tools such as JIRA and ServiceNow for service management, project tracking, and collaboration.
  • Act as a strategic partner to Finance, managing cloud and infrastructure spend and forecasting.
  • 10+ years of experience in IT, with a strong mix of cloud and traditional infrastructure experience.
  • Strong experience with multi-cloud environments (AWS, Azure, GCP, Oracle Cloud).
  • Knowledge of traditional Infrastructure: Data center, on-prem servers, virtualization (VMware, Hyper-V), storage & backup solutions.
  • Sound understanding of networking, firewalls, storage, backup/restore strategies, DR and BCP frameworks.
  • Strong understanding of ITIL/ITSM processes; hands-on experience with JIRA and/or ServiceNow.
  • Exposure to security standards and governance across infrastructure layers.
  • Familiarity with SRE (Site Reliability Engineering) principles, CI/CD, and DevOps practices: Monitoring, observability, automation, reliability engineering.
  • Experience working in Scrum and Agile environments with cross-functional engineering teams and stakeholders.
  • Disaster Recovery & BCP: DR planning, recovery time objectives (RTO), recovery point objectives (RPO).
  • Networking & Security: TCP/IP, firewalls, VPN, security frameworks, vulnerability management.
  • Proven ability to manage critical incident response and operational crises.
  • Excellent interpersonal skills.
  • Strong written/verbal communication and documentation skills; adept at stakeholder engagement at all levels.
  • Strong financial acumen related to budgeting, forecasting, and optimizing infrastructure/cloud spend, cost optimization.
  • Experience managing large-scale hybrid migrations and infrastructure transformation programs.
  • Vendor & Stakeholder Management: Internal collaboration and third-party oversight.
  • Crisis Management: High-severity incident resolution and RCA.
  • Ability to work in an international environment.
  • Certifications (Preferred): AWS/Azure Architect, ITIL v4, PMP, CISSP, Scrum Master.
  • Career Development opportunities.
  • Generous PTO.
  • Healthcare plans.
  • Wellness benefits.
  • Flexible workplace policy.
  • Strong collaborative culture.
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