Rhino Federated Computing-posted 2 months ago
Boston, MA
51-100 employees

As a Technical Program Manager for Implementation, you'll be the critical bridge between our customers’ program and the broader Rhino organization. You'll drive strategic initiatives around Federated Computing implementation, project completion, adoption, software release validation, and deployment processes while ensuring seamless coordination across customers’ business, IT, Rhino engineering, and Rhino forward deployed team. This role is essential to meet growing demand while maintaining operational excellence.

  • Lead the planning, execution, and closure of customer projects, managing risks and ensuring milestones are met on time and within budget.
  • Coordinate all technical, operational, and business components to guarantee successful implementations.
  • Spearhead cross-functional initiatives for Rhino FCP infrastructure installation.
  • Manage the end-to-end planning for major software releases from customer viewpoint, including validation, user acceptance testing, and deployment readiness checks.
  • Partner with product and engineering leadership to help prioritize the product roadmap and manage dependencies.
  • Identify and remedy inefficiencies in current workflows, establishing metrics and dashboards to track program health and deployment success.
  • Serve as the primary point of contact for customers during delivery, ensuring clear communication and alignment on goals.
  • Build strong relationships across internal teams, translating complex technical concepts for both leadership and non-technical audiences.
  • 6+ years of experience in a complex, customer-facing role like technical program management or engagement management, preferably within a SaaS, AI, deeptech, or enterprise software company.
  • Proven track record of delivering complex infrastructure programs for systems like ML/AI, ERP, CRM, or EHR.
  • Deep technical understanding of AI, data infrastructure, or cloud environments.
  • Prior exposure to data science or application coding is a plus.
  • Exceptional verbal and written communication skills.
  • Strong analytical and problem-solving skills.
  • Experience in managing stakeholder relationships and understanding customer business goals.
  • Ability to drive successful software implementations that deliver exceptional experiences and rapid time-to-value.
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