Technical Program Manager

GE Healthcare Technologies Inc.-posted about 2 months ago

$116,160 - $174,240/Yr

Full-time • Mid Level

Hybrid • Arlington Heights, IL

5,001-10,000 employees

Chemical Manufacturing

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The Program Manager is responsible for overseeing the end-to-end execution of GE HealthCare Software (medical device software) installation and upgrade projects for existing installed base customer systems. Additionally, will manage issues, complaints from services, customer project team and from field. This role ensures seamless coordination across internal & global teams, subcontractors, and clients to deliver high-quality outcomes, manage performance metrics, on time delivery and within budget.

Lead planning, scheduling, and execution of upgrade projects for existing systems.
Lead & execute root cause analysis on complaints / investigations, partner with technical and cross functional teams to ensure their tasks are completed as required and in timely manner
Ensure compliance with internal processes, quality management standards, regulatory compliance and customer-specific requirements.
Track project milestones, budgets, and deliverables using project management tools. Manage project risks, scope changes and other non-standard events throughout the execution
Manage stakeholder communication and progress reporting
Monitor installed base performance, actively manage program & performance metrics and identify opportunities for improvements and/or cost efficiencies
Support product lifecycle management by coordinating upgrades, handling complaints and provide timely patches / support to customers
Ensure quality of deliverables is verified and matching stakeholder expectations
Track project outcomes realization and customer satisfaction levels through established metrics against service level. Ensure lessons learned are collected and shared to improve efficiencies

Bachelor's Degree in Computer Science or in STEM Majors (Science, Technology, Engineering and Math) with a minimum of 6 years of professional work experience
A minimum of 3 years of work experience with project management & leadership skills
Willingness to work in a hybrid schedule with three days per week on-site in the GE HealthCare Arlington Heights, IL office
Willingness to consistently work flexible hours to accommodate needs of global customers and colleagues
Qualified candidates must be legally authorized to work full time without sponsorship at time of hire

Previous work experience managing / working in medical software domain with exposure to FDA or similar regulatory environment
PMP, ScrumMaster or related Project Management certifications
5+ years previous work experience in Agile software development environment
Strong team player - collaborates well with others to solve problems and actively incorporates input from various sources
Experience working with different stakeholders on a global basis
Demonstrated customer focus - evaluates decisions through the eyes of the customer, builds strong customer relationships, creates processes with customer viewpoint and partners with customers to help shape their future initiatives
Strong analytical and strong problem solving skills -communicates in a clear and succinct manner and effectively evaluates information / data to make decisions, anticipates obstacles and develops plans to resolve, creates actionable strategies and operational plans
Change oriented - actively generates process improvements, champions and drives change initiatives, confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly

medical
dental
vision
paid time off
a 401(k) plan with employee and company contribution opportunities
life
disability
accident insurance
tuition reimbursement

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