Technical Program Manager

Acorns

10d•$150,000 - $170,000•Remote

About The Position

At Acorns, our mission is to look after the financial best interests of the up-and-coming, beginning with the empowering, proud step of micro-investing. How do we accomplish our mission? Our values. Lead With Heart - With compassion, integrity, and tenacity, inspire yourself and others to move past all previous thresholds of possibility Make Bold Decisions - We are creating a new world. Be optimistic, adventurous, and courageous. Leap fearlessly into the future Always Build Trust - Say what you mean, mean what you say, and do what you say you’re going to do. We are all owners. We are one team Never Stop Growing - Change IS the constant. Stay hungry and curious. Be relentless in the pursuit of progress Find a way - Never settle, no excuses, nothing is impossible. Just make it happen Our values guide us, and our mission drives us. Come join us and help deliver financial wellness for the whole family, putting the tools of wealth-making into everyone’s hands. ________________________________________________________________________ Technical Program Manager, Trade and Risk Platform | Acorns Acorns is seeking a Technical Program Manager to lead the evolution of our Trade and Risk Platform. In this role, you will ensure new product launches provide the highest quality customer experience while maintaining a robust risk posture and scaling our systems for global use. Acorns is a remote-first organization, offering the flexibility to work remotely while providing optional access to office space in Irvine, CA.

Requirements

Experience: 4+ years of Program Management experience, specifically within Fintech, Risk, Financial Operations, or Payments.
Technical Savvy: A deep understanding of APIs, SQL, and the mechanics of Machine Learning decisioning engines. You understand how risk and operations systems interact at a technical level.
Customer Obsession: A mindset that prioritizes both the Acorns customer and our internal operations team, with the ability to build a risk platform that reflects our brand.
Agile Mastery: The ability to articulate complex trade-offs to stakeholders, and you have a “builder” mindset capable of leading agile teams.
Scientific Approach: Expertise in data analysis and the ability to articulate using data the tradeoff between enhancing risk postures against adding friction to the customer experience.
Hunger to deliver game-changing products.
Exceptional drive and precision in delivery.
A belief that your work is tied to your life's mission.
Optimistic about the potential of societal change.

Responsibilities

Infrastructure Strategy: Collaborate with Trading Operations, Risk, and Data Science to define and execute the trade, risk, and operations roadmap, ensuring Acorns’ day to day trading is able to scale and Acorns’ risk platform is dynamic to enable net new product opportunities.
Customer Experience Optimization: Improve on the day to day trading experience and lead improvements for the product experience directly related to risk and trading in order to deliver a high quality customer experience while inserting “Smart Friction” to keep Acorns’ customers safe.
Risk Workflow Orchestration: Build and manage tools that empower Risk Operations teams to update rules and manage queues independently, reducing the need for constant engineering support.
Vendor Management: Lead the evaluation and implementation of third-party trading, risk and operations tools improve operational efficiency and unlock new capabilities for the company and product.
Operational Efficiency: Treat "Operations as a Customer" by driving AI workflow strategies and tools that help scale the existing team's value and efficiency.

Benefits

Competitive salary and stock options
A comprehensive benefits package for you and your family
Flexible work location, hours, and paid time off
401(k) matching
Monthly Acorns account contribution & GoHenry account for your family
Mindfulness and Financial Wellness resources, Headspace and Addition Wealth
Acorns Career Development Program (Ongoing training sessions, development plans, development check-ins, Cornerstone’s online training platform)
Roots Leadership Program for Emerging Leaders
Community week onsite gatherings and various virtual events
Talented and motivated team members who care deeply about one another, our mission, and our customers.
The rare opportunity to create a new world. We inspire one another every day to do meaningful work that solves big societal challenges.