Technical Program Manager

Visa-posted 11 days ago
Full-time • Mid Level
Hybrid • Austin, TX
5,001-10,000 employees
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The Value Added Services team at Visa is hiring experienced Technical Program Managers (TPMs) to build and deliver advanced services and capabilities for Visa’s customers. TPMs work closely with product management and software engineering leaders to define, plan, and prepare high-quality solutions for successful delivery. TPMs provide structure and leadership in the early stages of the product lifecycle, ensuring business needs are clearly understood and translated into actionable requirements. TPMs will provide the business operations and governances oversight to the large enterprise wide initiatives.

  • Product enablement: Engage with product managers and key stakeholders to understand business problems, objectives, and timelines. Shape product concepts and work with product and engineering teams to identify strategic approaches and solution options. Ensure business needs are clearly articulated, prioritized, and aligned with strategic goals.
  • Problem statements and success criteria: Create high-quality problem statements that concisely define the issue, context, scope, and impact. Define measurable business success criteria for every initiative. Build shared understanding among stakeholders to ensure alignment before engineering work begins.
  • Product and solution definition: Collaborate with product management and engineering to translate business needs into clear requirements and high-level solution options, including data flows and system interactions. Ensure requirements are complete, actionable, and understood by all stakeholders.
  • Planning: Lead planning activities to ensure features and initiatives are well-defined, prioritized, feasible, and ready for engineering teams to estimate and execute.
  • Backlog management: Own and manage the product backlog, including prioritization, definition, and refinement of epics and features. Ensure the product backlog is clear, unambiguous, and complete, providing engineering with the information needed to confidently estimate and plan the next sprint.
  • Technical expertise: Develop a deep understanding of the product’s technical architecture and proposed designs to validate that solutions meet business needs, define work in alignment with technical realities, anticipate dependencies, and assess the impact of proposed plans.
  • Engineering improvements: Provide leadership on “shift-left” goals such as automation, AI adoption, security, and quality. Collaborate with engineering to drive initiatives that improve engineering planning accuracy, velocity, metrics, and product health.
  • Dependency and risk management: Identify and document dependencies and risks early in the process. Coordinate with relevant teams to resolve issues and mitigate risks before work begins.
  • Governance and Reporting: Lead execution tracking and reporting. Generate interactive reporting dashboards at all levels from a dev team to senior executives. Liaise with BusOps leads in defining and establishing best in class process frameworks.
  • Stakeholder communication: Facilitate transparent, regular communication to manage stakeholder expectations. Ensure all teams are informed about requirements, plans, and status.
  • Expectation management: Align engineering plans with business expectations and proactively manage those expectations to reflect what is achievable.
  • 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
  • 5+ years of experience in technical program management, product management, or engineering leadership, delivering software or platform solutions from concept through launch.
  • Proven ability to translate business needs into actionable technical requirements, workflows, and system interaction diagrams.
  • Hands-on experience in business operations and governance processes.
  • Demonstrated success managing product backlogs, epics, and user stories in agile tools such as Jira and Confluence.
  • Experience leading cross-functional planning, dependency mapping, and risk mitigation for complex, multi-team initiatives.
  • Strong stakeholder communication skills with a track record of aligning engineering deliverables to business goals
  • 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
  • Payments or fintech industry knowledge preferred.
  • Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
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