Technical Program Manager

Pulse Labs AI, Inc.

About The Position

We are seeking an experienced Program Manager to take full ownership of large, complex research programs. This is a senior delivery leadership position requiring independent judgment, executive presence with clients, and the ability to drive operational clarity across multiple concurrent workstreams. The ideal candidate thinks in systems, communicates with precision, and is energized by bringing structure and clarity to complex, fast-moving environments.

Requirements

7+ years managing complex, multi-project or multi-program initiatives with significant cross-functional scope
Demonstrated ownership of end-to-end delivery accountability — not just coordination — across large-scale programs
Strong planning and roadmapping skills; ability to build and maintain integrated program-level plans
Track record of proactive risk identification, escalation, and mitigation
Excellent communication skills with senior internal and client stakeholders
Comfort navigating ambiguity and evolving requirements while maintaining operational clarity

Nice To Haves

Background in UX research, research operations, or research program management
Familiarity with research study lifecycles — recruitment, data collection, and varied methodologies
Experience in professional services, agency, or consulting environments
Exposure to managing programs across multiple international regions and time zones

Responsibilities

Serve as the single accountable leader for end-to-end program success across one or more large-scale research programs
Own the integrated program roadmap and timelines across all studies, waves, and regions, maintaining a proactive 30/60/90-day forward view
Sequence work to balance risk, capacity, and priority; translate commercial commitments into operationally feasible delivery plans
Resolve cross-functional resource conflicts and serve as the definitive authority on delivery trade-offs
Identify and track program-level risks before they escalate; escalate material risks early with clear mitigation options
Maintain disciplined change governance, evaluate the impact of scope or timeline changes and push back when commitments pose delivery risk
Serve as the primary delivery voice to client stakeholders, providing consolidated program-level updates and surfacing trade-offs proactively
Partner with Account Managers to validate feasibility and ensure unified alignment on all client-facing commitments
Align UX Operations, UX Research, Panelist Success, recruitment, and Engineering teams around a unified program view.
Identify systemic bottlenecks and partner with functional leads to drive scalable, repeatable improvements
Contribute to shaping how the Program Management function operates as it matures