Technical Program Manager
About The Position
We are seeking a driven Technical Program Manager (TPM) to lead the cross-functional technical initiatives that enable our teams to operate with speed, reliability, and compliance. This role sits at the intersection of engineering, product, actuaries, data science, and operations—driving programs that deliver scalable, high-impact product outcomes. You will architect, plan, and execute complex technical programs across multiple teams, bringing structure to ambiguity and ensuring the organization moves in sync. A core responsibility is ensuring that our engineering and data workflows meet HIPAA, SOC 2, and HITRUST requirements without compromising delivery velocity or developer productivity. You will work with teams to introduce AI-driven capabilities into internal and customer-facing workflows. This includes identifying high-impact opportunities for automation, decision support, and developer productivity, and translating them into well-scoped, executable technical programs. This includes integrating AI into CI/CD pipelines, data workflows, and operational tooling to improve quality, speed, and observability across the software lifecycle. Your work will directly shape how we release data, ship software, and scale our systems and processes.
Requirements
- 5+ years of experience in technical program or project management, leading cross-functional engineering initiatives in SaaS or similar environments.
- Strong systems-thinking capability with a track record of orchestrating complex, multi-team technical programs.
- Hands-on expertise with Agile methodologies and tools (e.g., Jira sprint planning, retrospectives).
- Proficiency in Jira administration, including workflow design, dashboards, reporting, and cross-team configurations.
- Ability to influence and align engineering, product, and business stakeholders without authority.
- Familiarity with HIPAA, SOC 2, and HITRUST requirements and how they affect engineering workflows and data operations.
- Experience with workflow automation platforms (e.g., Workato, Zapier, or internal low-code tools).
- Familiarity with AI/ML pipelines, cloud platforms (AWS / GCP), and containerization (Docker, Kubernetes).
- Experience in deploying AI-led solutions (e.g., Generative AI, LLMs, AI Ops).
Nice To Haves
- Experience in early-stage or high-growth startup environments.
- Experience designing or optimizing CI/CD pipelines (GitHub Actions, Jenkins, or similar).
- Comfort working with databases and scripting (SQL/NoSQL, Python, Bash) — not required but helpful for understanding systems and automations.
- Background in developer productivity, engineering operations, or internal platform/tooling teams.
- Knowledge of healthcare data workflows or actuarial processes.
- Certifications in Atlassian or cloud platforms.
Responsibilities
- Manage our SOC2 and HITRUST certified data delivery process along with any support/data issues stemming from our AI-forward application suite.
- Lead cross-functional technical programs from planning through execution, ensuring predictable and scalable outcomes.
- Bring structure to ambiguous initiatives and maintain alignment across engineering, product, actuaries, and data science.
- Establish delivery standards, project governance models, and repeatable execution frameworks.
- Provide clear, timely communication of progress, risks, and decisions across teams and leadership.
- Produce executive-ready insights to support prioritization, resourcing, and strategic decision-making.
- Own and optimize engineering operations tooling (JIRA, Slack, Smartsheet, internal systems).
- Design automated workflows that reduce manual effort, increase reliability, and improve audit readiness.
- Streamline development workflows and remove productivity bottlenecks.
- Enhance CI/CD pipelines to support rapid, high-quality releases.
- Partner with engineering to drive adoption of tools and processes that increase developer velocity.
Benefits
- Generous equity grants of ISO stock options
- We offer an exceptional benefits package with high employer-paid contributions for health, dental, and vision insurance
- 4% 401(k) match
- Flexible PTO, a weeklong winter shutdown, and 10 holidays each year
- Occasional travel required - Quarterly team offsites
- The opportunity to build a critical software platform that accelerates the American healthcare system's transition to value-based care
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
