Technical Program Manager, Handshake AI

Handshake-posted about 1 month ago

Full-time • Mid Level

San Francisco, CA

501-1,000 employees

Professional, Scientific, and Technical Services

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Handshake is expanding into AI research and development, building a world-class network of expert Fellows who contribute to specialized research, model evaluation, and domain-specific applications. We're looking for a Strategic Projects Lead to drive high-impact initiatives across product, operations, and customer engagement. This role is ideal for candidates with a technical foundation (e.g., Computer Science, data, or analytics) who have experience in customer-facing or operational (e.g. consulting, banking, product, or tech ops). You'll own large-scale projects with AI labs and enterprise partners, applying analytical rigor and operational excellence to deliver reliable, high-quality outcomes.

Develop and implement operational strategies to recruit, manage, train, and deploy high-skill talent (PhDs, domain experts) across AI data projects.
Own large-scale customer projects, ensuring exceptional execution, data quality, and customer satisfaction.
Partner with product and engineering teams to optimize our workforce platform, improve scalability, and introduce automation.
Use SQL, LLMs and other tools to monitor workflows, identify bottlenecks, and drive process improvements.
Train HAI fellows on custom data annotation tasks, deeply understanding task requirements, serving as the arbiter for data quality on your projects.
Manage customer relationships, translating vague technical requirements into well-defined specifications and datasets and ensuring utility of data deliverables throughout the process.
Provide progress updates and insights to Handshake leadership, shaping our long-term data and evaluation strategy.
Lead cross-functional projects, collaborating with Engineering, Operations, and Go-to-Market teams on high-priority initiatives.

4+ years of experience in strategy & operations, consulting, product ops, or marketplace operations.
Technical background: BS in Computer Science or related field preferred; proficiency in SQL and Google Sheets required (assessments included in process).
Strong analytical and problem-solving skills; proven ability to design scalable processes and workflows.
Experience working in ops-intensive environments (e.g. marketplaces, logistics, or workforce platforms).
Ability to manage multiple high-priority projects while balancing speed and quality.
Exceptional communication and stakeholder management skills across technical and non-technical audiences.
Entrepreneurial mindset-comfortable with ambiguity, proactive, and excited to build and iterate quickly.

Experience in AI/ML data operations, human-in-the-loop systems, or model evaluation.
Knowledge of Python or other programming languages analytics tools.
Mix of early startup adaptability + scaled ops rigor.

Ownership: Equity in a fast-growing company
Financial Wellness: 401(k) match, competitive compensation, financial coaching
Family Support: Paid parental leave, fertility benefits, parental coaching
Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend
Growth: $2,000 learning stipend, ongoing development
Remote & Office: Stipends for home office setup, internet, commuting, and free lunch/gym in our SF office
Time Off: Flexible PTO, 15 holidays + 2 flex days
Connection: Team outings & referral bonuses

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