Transcarent-posted 3 months ago
$104,000 - $160,000/Yr
Full-time • Mid Level
1,001-5,000 employees

Transcarent’s AI and WayFinding team is at the forefront of building our next-generation products, including the WayFinding Care Assistant and AI platform. These solutions are rapidly scaling across multiple systems, teams, and client implementations. We’re looking for a Technical Program Manager to join this high-visibility team and connect the dots between product, engineering, and implementation. You’ll be the orchestrator who ensures features and integrations ship on time, at quality, and with clear communication across stakeholders. This role is critical in enabling our teams to execute with clarity and precision, while delivering on some of the company’s most strategic initiatives.

  • Partner with Product Managers and Engineering to translate product requirements into clear technical scope, milestones, and sequencing.
  • Partner with product, engineering, design to make tactical feature implementation decisions.
  • Own and track feature delivery schedules; adjust timelines based on team capacity, customer needs, and business priorities.
  • Work alongside the engineering manager to coordinate sprint execution.
  • Manage release readiness — dates, documentation, approvals, and communications.
  • Anticipate risks and surface tradeoffs early, helping product and engineering make informed decisions.
  • Work closely with multiple Product Managers in the AI product group to align feature workstreams and ensure features are sequenced and delivered cohesively.
  • Act as the liaison between engineering teams to surface and resolve technical dependencies.
  • Drive technical diligence and planning for major integrations involving the AI/WayFinding products, ensuring they are sequenced effectively alongside feature and implementation delivery.
  • Maintain clear, shared documentation and updates to stakeholders on scope, delivery details, risks, and milestones — serving as the source of truth on delivery status across product domains.
  • Ensure upcoming client implementations are technically supported — capturing non-standard requirements, sequencing custom work, and aligning timelines with product and implementation teams.
  • Partner with product, engineering, and customer success to coordinate release timing decisions and address client-reported technical issues.
  • Support demo environments and technical setup and configuration.
  • 3-5+ years of experience as a Technical Program Manager, Program Manager, or Engineering Program Manager in a SaaS or platform environment.
  • Proven track record coordinating complex, multi-team technical projects from scope to launch.
  • Strong ability to translate between product requirements and engineering execution.
  • Excellent communication and documentation skills; able to keep diverse stakeholders aligned.
  • Comfortable working in a fast-paced, cross-functional environment with competing priorities.
  • Experience in healthcare, integrations, employer benefits administration, shipping AI / large language model products or a strong interest in AI and LLM products with a desire to grow expertise in this space.
  • Competitive medical, dental, and vision coverage
  • Competitive 401(k) Plan with a generous company match
  • Flexible Time Off/Paid Time Off, 12 paid holidays
  • Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
  • Mental Health and Wellness benefits
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