Roku-posted 3 months ago
$94,000 - $150,000/Yr
Full-time • Mid Level
San Jose, CA
1,001-5,000 employees
Professional, Scientific, and Technical Services

Roku is changing how the world watches TV. Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers. From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

  • Serve as a subject matter expert for partner payout operations, ensuring tools and processes are optimized, scalable, and compliant.
  • Lead partner migration to the new payment system, track issues, and deliver a seamless partner experience.
  • Provide ongoing post-launch support, resolving issues promptly and driving continuous improvements to payout workflows.
  • Track, analyze, and report payout metrics to identify trends and inform business decisions.
  • Drive improvements to internal systems and processes to streamline channel store operations, deployments, and partner/developer management.
  • Collaborate with product and engineering teams to scope and deliver new features that enhance efficiency and partner experience.
  • Manage the roadmap for projects focused on automating the certification of apps in the Roku Channel Store.
  • Lead efforts to improve partner/developer management within internal systems by driving automation and operational excellence.
  • Leverage data to identify partner inquiry trends and recommend enhancements to partner support programs.
  • Improve self-service capabilities through better tooling, documentation, and automation.
  • Manage partner tickets and ensure the Partner Knowledge Center remains up to date and effective.
  • 4+ years of technical program management or partner operations experience, ideally in a platform or marketplace environment.
  • Hands-on experience working with partner payout systems, including workflows, reconciliation, and issue resolution.
  • Direct experience migrating partners to new payment or payout systems, with a proven record of driving successful transitions.
  • Expertise in Roku Pay or similar payment systems, with an understanding of technical intricacies, payout structures, and partner-facing impacts.
  • Strong background in improving partner or developer operations through process and system enhancements.
  • Demonstrated success in driving automation initiatives, such as certification or app review processes.
  • Ability to build and maintain positive relationships with partners, provide outstanding support and proactively address concerns.
  • Proven track record of using data analysis to identify trends, improve workflows, and enhance partner experiences.
  • Excellent communication and stakeholder management skills, with the ability to influence across varying levels of the organization.
  • Bachelor's degree in engineering, Business, or related discipline preferred.
  • Health insurance
  • Equity awards
  • Life insurance
  • Disability benefits
  • Parental leave
  • Wellness benefits
  • Paid time off
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service