Technical Program Manager

American College of Education-posted 4 months ago
Full-time • Mid Level
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As the Technical Program Manager, you will be responsible for overseeing and managing complex IT programs, ensuring alignment with ACE's strategic goals, and driving successful project execution across the organization. You will be the operational lead partner with the development lead to turn strategy into execution. This role requires a strategic thinker with excellent leadership, communication, and problem-solving skills. You will oversee and manage the roles of Product Owners, Project Managers, and Scrum Masters.

  • Works with Sr. leadership to create long-term strategic roadmaps for IT initiatives that align with business goals.
  • Establishes clear objectives, deliverables, and success criteria for various IT programs and projects.
  • Determines the IT resources (human, financial, technical) needed for program success.
  • Keeps track of progress towards IT strategic goals and timelines, ensuring projects stay on schedule.
  • Addresses any roadblocks or issues that arise during program execution, whether they are technical, resource-related, or operational.
  • Identifies, assesses, and mitigates risks to ensure that the program progresses smoothly.
  • Ensures that Scrum practices are in place and are being followed.
  • Regularly updates senior management and other stakeholders on program status, risks, and issues.
  • Collaborates cross-departmentally with other teams to ensure program alignment while addressing challenges.
  • Acts as a liaison between business and IT teams, managing expectations and ensuring program outcomes align with business needs.
  • Oversees the IT financial health by managing budgets and ensuring projects stay within financial constraints.
  • Actively manages the department budget ensuring financial efficiency and accountability.
  • Identifies opportunities for cost savings or better resource allocation within the program.
  • Manages IT relationships, negotiates contracts, and ensures that external partners meet expectations.
  • Oversees and manages the roles of Product Owners, Scrum Masters, and Project Managers.
  • Creates policies and procedures working hand in hand with the product and dev teams to ensure we are gathering new items and breaking the work down accordingly.
  • Leads and mentors cross-functional teams working on various projects within IT.
  • Provides feedback and conducts performance evaluations for team members.
  • Promotes collaboration and knowledge sharing among teams to improve IT program delivery.
  • Ensures that the team and IT programs comply with organizational policies, industry regulations, and best practices.
  • Analyzes team and program performance post-completion and identifies areas for improvement.
  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field.
  • A Master's degree is preferred, or equivalent experience.
  • Proven experience as a Program Manager or similar role in an IT environment.
  • Strong understanding of IT infrastructure, software development, and project management methodologies.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to think strategically and manage multiple complex projects simultaneously.
  • Proficiency in project management tools and software.
  • PMP, PgMP, or similar certification is a plus.
  • Demonstrates self-reliance by meeting/exceeding workflow needs.
  • Demonstrates positive attitude and motivation, concern for students, teamwork, and excellent time management skills.
  • Follows established processes as outlined by organization and leadership.
  • Completes assigned duties based on daily business needs and individual skill set.
  • Consistently produces a high volume of quality work.
  • Capable, and adapts as needed, to work under pressure and meet tight deadlines.
  • Proven ability to work independently with limited supervision and with other department personnel.
  • Must support and embrace the College’s B Corp mission to improve the people and communities we serve through our civic engagement initiatives.
  • Must have exceptional communication, organization, and time management skills.
  • Must be 'self-motivated' as well as creative and efficient in proposing solutions to complex, time-critical problems.
  • Must be collaborative in driving decisions and a team-player.
  • Strong analytical and problem-solving skills with a high attention to detail.
  • Builds and maintains student satisfaction.
  • Recognizes and anticipates student needs.
  • Medical, dental, & vision Insurance
  • HSA and FSA options
  • Paid parental leave
  • Paid volunteer time
  • Tuition reimbursement & reduction programs
  • Generous PTO
  • 401k and employer match
  • Full-service wellness and EAP program
  • Employee recognition and awards programs
  • Employer paid life & AD&D insurance
  • Short-term disability
  • Employer paid long-term disability
  • And more…
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