Technical Program Manager, Trust & Safety

Docusign • San Francisco, CA

1d • Hybrid

About The Position

As a Technical Program Manager for Trust and Safety, you will lead programs that protect users, data, and the platform from abuse, fraud, and harmful activity. You will design and execute initiatives that prevent and detect threats, enforce policies, and improve platform integrity. Working closely with Engineering, Product, Security, and Legal teams, you will deliver cross-functional programs that strengthen trust, ensure compliance, and maintain a safe environment for all users. This position is an individual contributor role reporting to the Senior Director, Security Strategy and Programs.

Requirements

• 5+ years of experience in technical program management or equivalent, preferably in Trust Safety, security, fraud prevention, or platform integrity programs
• Bachelors or Masters degree in Technology or Computer Science or Cybersecurity
• Experience leading cross-functional programs in high-scale technology environments
• Experience with Trust Safety challenges, abuse detection, content moderation, and fraud prevention
• Experience defining monitoring metrics, KPIs, and operational dashboards

Nice To Haves

• Excellent stakeholder management and communication skills
• Strong analytical and problem-solving capabilities, with experience using data to drive decisions
• Experience with real-time monitoring, alerting systems, and automated remediation tools
• Experience leveraging AI/ML or analytics for proactive abuse detection
• Ability to translate complex risk scenarios into structured programs with measurable impact
• Knowledge of regulatory and compliance frameworks related to user safety, privacy, and security
• Familiarity with regulatory and compliance frameworks (SOC 2, ISO 27001, GDPR FedRAMP, etc.)
• Ability to influence at senior levels and drive adoption of security-first principles across engineering and business teams

Responsibilities

• Design, drive, deliver, and maintain end to end cross-functional programs to protect the platform from abuse, fraud, and harmful activity
• Partner with Trust and Safety, Security, and Data teams to establish monitoring systems that identify potential risks in real time
• Define and operationalize remediation strategies for detected threats, ensuring timely and effective response
• Help teams align on clear goals and outcomes by breaking down complexity and ambiguity
• Develop metrics and dashboards to track the effectiveness of safety initiatives and program outcomes
• Collaborate with engineering and product teams to integrate safety and abuse prevention measures into platform design
• Drive initiatives to proactively mitigate new risks and improve overall platform integrity
• Coordinate with legal, compliance, and policy teams to ensure programs align with regulatory and internal standards
• Establish and track program roadmaps, KPIs, and reporting to provide visibility to leadership and stakeholders

Benefits

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees