A career with Gravity Payments is an opportunity to be on a collaborative team where creative leadership, passion for progress, and responsibility are paramount. Our team members focus and commit to providing for our clients and our community because we care deeply for others. We are seeking a seasoned leader to own our most critical trust and reliability initiatives. This role is central to our commitment to our clients, ensuring our platform is secure, compliant, and resilient. You will own our 24x7 response to incidents, drive the continuous improvement of reliability for our systems, and the programs that manage our compliance obligations. This is a high-impact, technical role for someone who is passionate about building and maintaining customer trust through operational excellence. Success in this role looks like: Within 3 months: You have taken full ownership of the incident management program, refined the on-call communication process, and are confidently leading incident response for any production issues that arise. Within 6 months: You are driving the day-to-day operations of our PCI and SOC2 programs, managing our continuous compliance platform, and are fully prepared to lead our next audit cycle with external partners. Within 1 year: Leveraging our established RTOs/RPOs, you have partnered with engineering and operations teams to architect and implement a detailed, service-by-service technical recovery plan, culminating in a successful validation of RPOs/RTOs.